Module Outline
Date retreived
23/07/2026 7:16 AM AWST
23/07/2026 7:16 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Selling Skills
Selling Skills
Module
National Code
State Code
21047
21047
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
14/03/1996
Field of Education
Nominal Hours
45
Description
To provide learners with the skills and knowledge to be able to use successful
sales techniques from approaching customers to maximising sales opportunities
and closing sales. The Selling Techniques module promotes “customer for
life” approaches to customer service.
sales techniques from approaching customers to maximising sales opportunities
and closing sales. The Selling Techniques module promotes “customer for
life” approaches to customer service.
Range of Variables
Delivery will take place in a conducive learning environment which simulates
point of sale work environments. Strategies should be selected to reflect the
nature of the learning outcomes and the needs of the participants.
Some areas of content may be common to more than one learning outcome and
therefore integration may be appropriate. The integration of this module with
other modules, for the purpose of course delivery, may reduce the nominal hours
required for the composite or integrated modules.
Methods of training can include on or off-the-job instruction either in-company
or public or private training institutions in a broad range of alternative
modes or externally by open learning
Open learning will require additional learning resources to be
developed/supplied to facilitate this type of methodology.
Where this curriculum is delivered on-the-job, real life/live work may be
substitu
point of sale work environments. Strategies should be selected to reflect the
nature of the learning outcomes and the needs of the participants.
Some areas of content may be common to more than one learning outcome and
therefore integration may be appropriate. The integration of this module with
other modules, for the purpose of course delivery, may reduce the nominal hours
required for the composite or integrated modules.
Methods of training can include on or off-the-job instruction either in-company
or public or private training institutions in a broad range of alternative
modes or externally by open learning
Open learning will require additional learning resources to be
developed/supplied to facilitate this type of methodology.
Where this curriculum is delivered on-the-job, real life/live work may be
substitu
Evidence Guide
Internal Assessment 100%
Assessment methods include:
- demonstration of skills through practical sales or service exercises
- short answer questions to assess knowledge of products or services.
This module is to be assessed internally using competence as a measure of
achievement. Assessment should be undertaken in an environment conducive to
learning with access to real selling situations and role plays.
Assessment methods include:
- demonstration of skills through practical sales or service exercises
- short answer questions to assess knowledge of products or services.
This module is to be assessed internally using competence as a measure of
achievement. Assessment should be undertaken in an environment conducive to
learning with access to real selling situations and role plays.
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 5129 | 5391 | Certificate III in Business (Customer Service) | Accredited course |