Module Outline

Date retreived
22/07/2026 10:47 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Working in A Medical Office Environment

Working in A Medical Office Environment

Module
National Code
State Code
22024
DTWD Status
Approved
State Implementation and Classification
Approved Date
08/02/1996
Field of Education
080901 - Secretarial And Clerical Studies
Nominal Hours
17
Description
To provide the learner with the skills, values and knowledge to be able to
understand the requirements of a medical office support role and make personal
career plans relevant to the medical services industry.
Range of Variables
Delivery will take place in a classroom or other conducive learning
environment. Strategies should be selected to reflect the nature of the
learning outcomes and the needs of the learner. Some areas of content may be
common to more than one learning outcome and therefore integration may be
appropriate.

Problem solving processes must be incorporated where appropriate in this module
to enable learners to develop and demonstrate the skills and knowledge to be
able to:

-identify routine problems
-identify and access options, and
-implement solution.

Recognition of Prior Learning

Learners should be provided with the opportunity to demonstrate competence in
all the outcomes of the subject through substantiated evidence of competence or
through challenge testing. Prior learning should also be recognised through
formal exemption procedures.
Evidence Guide
Internal Assessment 100%

Assessment methods include:

- Short answer tests
- Discussions
- Role plays
- Practical exercises
- Simulation and observation
- Submission of field study research assignment
- Mindmaps

This subject is to be assessed internally using competence as a measure of
learner achievement. Assessment should be undertaken in an environment
conducive to learning with the provision of relevant sources of information
with supervision and support appropriate to level two of the Australian
Standards Framework.

Assessment Gradings:

All Learning Outcome achieved: PASS P
Learning Outcomes not yet achieved: HOLD H
Elements and Performance Criteria
No information
No information