Delivery will take place in a classroom or other conducive learning
environment. Strategies should be selected to reflect the nature of the
learning outcomes and the needs of the participants. Some areas of content may
be common to more than one learning outcome and therefore integration may be
appropriate.

Problem solving process must be incorporated where appropriate in this module
to enable learners to develop and demonstrate the skills and knowledge to be
able to:

- identify routine problems
- identify and access options, and
- implement solution.

Recognition of Prior Learning

Learners should be provided with the opportunity to demonstrate competence in
all the outcomes of the module through substantiated evidence of competence or
through challenge testing. Prior learning should also be recognised through
formal exemption procedures.

Internal Assessment 100%

Assessment methods include:

- discussion
- written short answer questions
- portfolio of exemplars
- role plays
- practical exercises.

This subject is to be assessed internally using competence as a measure of
learner achievement. Assessment should be undertaken in an environment
conducive to learning with the provision of relevant sources of information
with supervision and support appropriate to level three of the Australian
Standards Framework.

Assessment Gradings:

All Learning Outcomes achieved: PASS P
Learning Outcomes not yet achieved: HOLD H