Module Outline
Date retreived
22/07/2026 10:59 AM AWST
22/07/2026 10:59 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Sb04 Customer Relations
Sb04 Customer Relations
Module
National Code
SB04
SB04
State Code
19840
19840
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
28/12/1994
Field of Education
080509 - Public Relations
Nominal Hours
20
Description
To enable the participant to establish and maintain effective Customer
relations.
relations.
No information
Evidence Guide
Internal Assessment 100%
See module
See module
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 5142 | 50625 | Certificate III in Customised Office Skills (Rocky Bay) | Accredited course |
| 4502 | 5393 | Certificate III in Small Business in the Arts (Crafts and Visual Arts) | Accredited course |
| 5100 | 0658 | Certificate III in Small Business Management | Accredited course |