Module Outline
Date retreived
22/07/2026 2:07 PM AWST
22/07/2026 2:07 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Medical Reception
Medical Reception
Module
National Code
State Code
22027
22027
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
08/02/1996
Field of Education
080901 - Secretarial And Clerical Studies
Nominal Hours
34
Description
To provide the learner with the knowledge and skills to be able to undertake
the role of a medical receptionist as the first person of contact in the health
team with responsibility for receiving patients and handling requests for
medical services efficiently as well as providing clerical support in the
smooth organisation and operation of a busy modern medical services office.
the role of a medical receptionist as the first person of contact in the health
team with responsibility for receiving patients and handling requests for
medical services efficiently as well as providing clerical support in the
smooth organisation and operation of a busy modern medical services office.
Range of Variables
Delivery will take place in a classroom or other conducive learning
environment. Strategies should be selected to reflect the nature of the
learning outcomes and the needs of the learners.
Some areas of content may be common to more than one learning outcome and
therefore integration may be appropriate.
Problem solving process must be incorporated where appropriate in this module
to enable learners to develop and demonstrate the skills and knowledge to be
able to:
- identify, clarify and resolve problems
- assist others to identify and resolve problems
- evaluate and report on effectiveness of solutions and related outcomes.
Recognition of Prior Learning
Learners should be provided with the opportunity to demonstrate competence in
all the outcomes of the module through substantiated evidence of competence or
through challenge testing. Prior learning should also be recognised thr
environment. Strategies should be selected to reflect the nature of the
learning outcomes and the needs of the learners.
Some areas of content may be common to more than one learning outcome and
therefore integration may be appropriate.
Problem solving process must be incorporated where appropriate in this module
to enable learners to develop and demonstrate the skills and knowledge to be
able to:
- identify, clarify and resolve problems
- assist others to identify and resolve problems
- evaluate and report on effectiveness of solutions and related outcomes.
Recognition of Prior Learning
Learners should be provided with the opportunity to demonstrate competence in
all the outcomes of the module through substantiated evidence of competence or
through challenge testing. Prior learning should also be recognised thr
Evidence Guide
Internal Assessment 100%
Assessment methods include:
- role plays and simulation
- short answer test
- project
- discussion
- practical exercises.
This subject is to be assessed internally using competence as a measure of
learner achievement. Assessment should be undertaken in an environment
conducive to learning with the provision of relevant sources of information
with supervision and support appropriate to level three of the Australian
Standards Framework.
Assessment Gradings:
Learning Outcome achieved: PASS P
Learning Outcome not yet achieved: HOLD H
Assessment methods include:
- role plays and simulation
- short answer test
- project
- discussion
- practical exercises.
This subject is to be assessed internally using competence as a measure of
learner achievement. Assessment should be undertaken in an environment
conducive to learning with the provision of relevant sources of information
with supervision and support appropriate to level three of the Australian
Standards Framework.
Assessment Gradings:
Learning Outcome achieved: PASS P
Learning Outcome not yet achieved: HOLD H
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 5180 | 6038 | Certificate III in Business (Medical Receptionist) | Accredited course |
| 5188 | 6036 | Certificate IV in Business (Medical Secretary/Administrative Assistant) | Accredited course |