Module Outline
Date retreived
22/07/2026 1:32 PM AWST
22/07/2026 1:32 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Deliver a service to customers
Deliver a service to customers
Module
National Code
State Code
51204
51204
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
30/11/2005
Field of Education
031303 - Electronic Engineering
Nominal Hours
10
Description
This competency standard unit covers the interacting with customers to identify and meet their service needs. It encompasses following community and enterprise policies and standards, identifying customer needs identifying and resolution of problems/issues and maintaining product/service quality.
No information
No information
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 5395 | 51540 | Diploma of Electrotechnology | Accredited course |
| 3335 | 51478 | Certificate II in Electrotechnology | Accredited course |
| 3336 | 51479 | Certificate III in Electrotechnology | Accredited course |
| 5441 | 51701 | Diploma of Electrotechnology (Electrical Drafting) | Accredited course |
| 5440 | 51700 | Diploma of Electrotechnology (Electrical Systems) | Accredited course |
| 5442 | 51702 | Diploma of Electrotechnology (Industrial Electronics and Instrumentation) | Accredited course |