Module Outline
Date retreived
22/07/2026 1:38 PM AWST
22/07/2026 1:38 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Customer Service and Sales Techniques
Customer Service and Sales Techniques
Module
National Code
State Code
20816
20816
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
10/03/1994
Field of Education
080509 - Public Relations
Nominal Hours
34
Description
To introduce students to the skills, techniques and
attitudes necessary to provide "good customer
service" and achieve "successful sales".
attitudes necessary to provide "good customer
service" and achieve "successful sales".
No information
Evidence Guide
Internal Assessment 50%
Examination 50%
Oral 50% Written Examination 50%
A pass in BOTH assessment components is
required.
Examination 50%
Oral 50% Written Examination 50%
A pass in BOTH assessment components is
required.
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 6063 | Business (Travel and Tourism) | Accredited course | |
| 6062 | 0586 | Travel Consulting | Accredited course |