Module Outline

Date retreived
22/07/2026 2:07 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Business Communication 1a

Business Communication 1a

Module
National Code
State Code
63766
DTWD Status
Approved
State Implementation and Classification
Approved Date
Field of Education
100799 - Communication And Media Studies, N.e.c.
Nominal Hours
34
Description
To examine the basics of writing, listening, reading
and speaking and apply the principles to:

- customer contact skills
- memo writing
- writing business letters
- telephone technique
- giving and taking instructions.
No information
Evidence Guide
One 2 hour written examination 80%
Assessable projects 20%

Assessable Projects
- Exercises covering three or four oral and/or written
activities chosen from the
syllabus 10%

- Note taking and a resume based on spoken or written
informational material 10% One 2 hour written
examination 80%
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
State Code National Code Title Type
8181 Credit Management Accredited course
4848 Police Studies Accredited course
9032 2609 Diploma of Policing Accredited course
5402 Radio Broadcasting Accredited course
8875 Transport Management Accredited course