Module Outline
Date retreived
22/07/2026 10:27 AM AWST
22/07/2026 10:27 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Interviewer Skills
Interviewer Skills
Module
National Code
NCS019
NCS019
State Code
65019
65019
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
14/12/1995
Field of Education
080303 - Human Resource Management
Nominal Hours
17
Description
To provide competency based training to develop effective communication skills
for conducting formal interviews.
The module covers different types of interviews from problem solving to
information gathering.
The module is suitable for participants who need interview skills to help them:
-gather information from others
-participate effectively in problem solving as the interviewer.
The module assumes the participants have well developed oral communication
skills because the main focus is on the communication skills needed to conduct
interviews and to achieve successful interview outcomes.
for conducting formal interviews.
The module covers different types of interviews from problem solving to
information gathering.
The module is suitable for participants who need interview skills to help them:
-gather information from others
-participate effectively in problem solving as the interviewer.
The module assumes the participants have well developed oral communication
skills because the main focus is on the communication skills needed to conduct
interviews and to achieve successful interview outcomes.
Range of Variables
The challenge in delivering this module effectively is to design a
teaching/learning program which will allow:
- time for each participant to practise conducting and participating in
interviews
- time for assessment.
Teachers and trainers may find that participants gain a greater appreciation of
the interview process by acting as interviewees.
Some options for teachers and trainers to consider are:
- organise panels of interviewers to give simultaneous practice
- use tasks/projects in other modules (either communication or industry
specific) for information gathering interviews
- video the practice interviews and use them to discuss different
aspects of interviews and to give feedback. This is useful for those without
interview experience.
- give feedback to participants in a structured interview and ask
participants to give progress reports on their work in a structured interview.
(CRLF
teaching/learning program which will allow:
- time for each participant to practise conducting and participating in
interviews
- time for assessment.
Teachers and trainers may find that participants gain a greater appreciation of
the interview process by acting as interviewees.
Some options for teachers and trainers to consider are:
- organise panels of interviewers to give simultaneous practice
- use tasks/projects in other modules (either communication or industry
specific) for information gathering interviews
- video the practice interviews and use them to discuss different
aspects of interviews and to give feedback. This is useful for those without
interview experience.
- give feedback to participants in a structured interview and ask
participants to give progress reports on their work in a structured interview.
(CRLF
Evidence Guide
Internal Assessment 100%
The participant will achieve the learning outcomes by conducting two interviews.
One interview should be a data oriented one and the other a problem solving one.
The interviews could include:
Data-oriented
-data collection
-recruitment
-eligibility
-career review
-information exchange
Problem-oriented
- grievance
- discipline
- persuasive (get new idea or action accepted)
The interview should last at least ten minutes and could involved a single
interviewer or a panel of interviewers.
Throughout the interview process the participant should exercise discretion and
maintain confidentiality where appropriate.
The participant will achieve the learning outcomes by conducting two interviews.
One interview should be a data oriented one and the other a problem solving one.
The interviews could include:
Data-oriented
-data collection
-recruitment
-eligibility
-career review
-information exchange
Problem-oriented
- grievance
- discipline
- persuasive (get new idea or action accepted)
The interview should last at least ten minutes and could involved a single
interviewer or a panel of interviewers.
Throughout the interview process the participant should exercise discretion and
maintain confidentiality where appropriate.
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 8196 | 2226 | Diploma of Business (Banking and Finance) | Accredited course |
| 9252 | 50283 | Diploma of Information Systems | Accredited course |
| 4046 | Certificate IV in Rural Business Management | Accredited course | |
| 4047 | 4942 | Rural Business Management | Accredited course |
| 4048 | Advanced Diploma of Rural Business Management | Accredited course |