Qualification Outline

Date retreived
22/07/2026 8:23 AM AWST

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Certificate IV in Business (Frontline Management)

Certificate IV in Business (Frontline Management)

Qualification
National Code:
BSB41001
State Code:
C328
TGA Status:
Deleted
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0803 - Business And Management
Original TGA Release Date
17/08/2001
Approved Date
08/01/2002
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
C
Nominal Hours
350
Duration
1 Semester
Current Release Number
1.00
Current Release Date
17/08/2001
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
1.00 17/08/2001 Current Approved
Description
Schedule
1.

CORE UNITS

Learners are required to complete 8 units for this qualification, consisting of 5 core units and 3 elective units as listed below.

State Code National Code Title Hours Type
C3550 BSBCMN402A Develop work priorities 30 Unit of competency
C3596 BSBFLM405A Implement operational plan 50 Unit of competency
C3594 BSBFLM403A Manage effective workplace relationships 50 Unit of competency
C3559 BSBCMN411A Monitor a safe workplace 40 Unit of competency
C3593 BSBFLM402A Show leadership in the workplace 50 Unit of competency
2.

ELECTIVE UNITS:
* Learners are required to select three from the following units. The packaging arrangements for this qualification are clearly laid out in the Training Package.

* NOTE: The rules for this qualification are different from the General pattern of qualifications in the Business Services Training Package. The reasons for this are explained in the section on Design of the Business Services Training Package Qualifications under the heading "Exceptions to the rules".

State Code National Code Title Hours Type
C3558 BSBCMN410A Coordinate implementation of customer service strategies 30 Unit of competency
C3552 BSBCMN404A Develop teams and individuals 40 Unit of competency
C3600 BSBFLM409A Implement continuous improvement 50 Unit of competency
C3597 BSBFLM406A Implement workplace information system 50 Unit of competency
C3595 BSBFLM404A Lead work teams 50 Unit of competency
C3560 BSBCMN412A Promote innovation and change 30 Unit of competency
Replaces
State Code National Code Title Type
9035 7041 Certificate IV in Frontline Management Accredited course
Replaced By
State Code National Code Title Type
C657 BSB41004 Certificate IV in Business (Frontline Management) Qualification
VET Info Notes
This training program is a representation of the qualification code BSB41001 Certificate IV in Business (Frontline Management) taken from the Business Services Training Package - BSB01 which should be consulted for full description of requirements. BSB01 is accredited until 30/08/2004.

AMENDMENT TO ELECTIVES by Central TAFE on 21/03/03 - C3598 - BSBFLM407A - Supervise Quality Customer Service removed from elective group as this unit does not exist in the endorsed qualification, added C3558 - CMN410A - Coordinate Implementation of Customer Service Strategies as per qualification outline on Page 68 Vol 1.

1. This qualification is the copyright of The Australian National Training Authority.

2. Further information on this qualification is contained in the training Package available from Australian Training Products Ltd., Tel: (03) 9630 9836.

3. This qualification was entered on to the CMS by the Central TAFE on 14/12/01.
Entry Requirements
No information
Traineeships and Apprenticeships
No information