Qualification Outline

Date retreived
22/07/2026 2:39 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate II in Automotive Administration

Certificate II in Automotive Administration

Qualification
National Code:
AUR20126
State Code:
BTV8
TGA Status:
Current
DTWD Status:
Pending
National Endorsed, State Implementation and Classification
Field of Education
0809 - Office Studies
Original TGA Release Date
17/03/2026
Approved Date
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
C
Nominal Hours
Duration
1 Semester
Current Release Number
1.00
Current Release Date
17/03/2026
VET Act Conditions
Releases
Release Version Release Date TGA Status DTWD Status
1.00 17/03/2026 Current Pending
Description

This qualification reflects the role of individuals who perform a range of administrative tasks in the automotive retail, service and repair industry.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Schedule
Packaging Rules
Total number of units = ten (10)

- six (6) core units, plus
- four (4) elective units, of which:
- up to four (4) units may be chosen from the Elective Units listed below
- up to two (2) units may be chosen from a Certificate I qualification or above in this Training Package or another endorsed Training Package or accredited course, provided that the units chosen contribute to the vocational outcome of this qualification and do not duplicate the outcome of another unit chosen for the qualification.
1. Core Units

All six (6) units must be completed.

State Code National Code Title Hours Type
OCK55 AURAFA103 Communicate effectively in an automotive workplace 20 Unit of competency
AXE68 AURAQA001 Contribute to quality work outcomes in an automotive workplace 20 Unit of competency
OCK41 AURASA102 Follow safe working practices in an automotive workplace 20 Unit of competency
AXE78 AURAKA001 Use information technology systems 20 Unit of competency
AXE94 AURAAA001 Work in an automotive administration role 20 Unit of competency
OCK54 AURAFA105 Write routine texts in an automotive workplace 20 Unit of competency
2. Elective Units

Four (4) electives must be completed, with at least two (2) chosen from the list below.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
OCL08 AURSCA104 Carry out cash and non-cash payment operations 20 Unit of competency
OCK52 AURAMA102 Communicate business information in an automotive workplace 16 Unit of competency
OCL21 AURSCA111 Conduct online transactions in an automotive workplace 35 Unit of competency
AWX30 SIRXCEG001 Engage the customer 35 Unit of competency
AXE88 AURAEA002 Follow environmental and sustainability best practice in an automotive workplace 20 Unit of competency
OCF83 BSBINS202 Handle receipt and dispatch of information 15 Unit of competency
AXE72 AURAMA004 Maintain business image in an automotive workplace 30 Unit of competency
AXE67 AURAQA003 Maintain quality processes in an automotive workplace 30 Unit of competency
AXB33 AURSAA001 Process customer complaints in an automotive workplace 16 Unit of competency
OCD55 BSBFIN301 Process financial transactions 25 Unit of competency
AXE84 AURAFA002 Read and respond to automotive workplace information 12 Unit of competency
OCK50 AURAFA104 Resolve routine problems in an automotive workplace 20 Unit of competency
OCK57 AURACA101 Respond to customer needs and enquiries in an automotive workplace 20 Unit of competency
OCE05 BSBTEC201 Use business software applications 55 Unit of competency
AXE86 AURAFA001 Use numbers in an automotive workplace 20 Unit of competency
AXE75 AURAMA001 Work effectively with others in an automotive workplace 20 Unit of competency
Replaces
State Code National Code Title Type
BAE8 AUR20116 Certificate II in Automotive Administration Qualification
No information
Entry Requirements

This qualification has no entry requirements.

Traineeships and Apprenticeships
No information