Qualification Outline

Date retreived
22/07/2026 5:37 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate IV in Tourism (Operations)

Certificate IV in Tourism (Operations)

Qualification
National Code:
THT40202
State Code:
C498
TGA Status:
Replaced
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0803 - Business And Management
Original TGA Release Date
23/01/2002
Approved Date
30/10/2002
Stream of Study
Trade Technician/Supervisory or Equivelant (3300)
VET Act Classifier
C
Nominal Hours
962
Duration
2 Semesters
Current Release Number
1.00
Current Release Date
23/01/2002
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
1.00 23/01/2002 Current Approved
Description
Schedule
1.

CORE UNITS

State Code National Code Title Hours Type
E2126 THHGTR01B Coach others in job skills 20 Unit of competency
E1986 THHGGA01B Communicate on the telephone 5 Unit of competency
E1978 THHGCS03B Deal with conflict situations 20 Unit of competency
C4912 THTTCO01B Develop and update tourism industry knowledge 25 Unit of competency
E1975 THHCOR03B Follow health, safety and security procedures 15 Unit of competency
E2004 THHGLE02B Implement workplace health, safety and security procedures 30 Unit of competency
E2010 THHGLE08B Lead and manage people 60 Unit of competency
E2003 THHGLE01B Monitor work operations 30 Unit of competency
E1987 THHGGA02B Perform office procedures 20 Unit of competency
C3533 BSBCMN213A Produce simple word-processed documents 40 Unit of competency
C3525 BSBCMN205A Use business technology 30 Unit of competency
E1974 THHCOR02B Work in a socially diverse environment 10 Unit of competency
E1973 THHCOR01B Work with colleagues and customers 15 Unit of competency
2.

ELECTIVE UNITS - Learners to select sixteen (16) units with at least five (5) from one or more of the areas of the Tourism or Hospitality Training Packages as specified below:

**SALES/OFFICE OPERATIONS, GUIDING, PLANNING & PRODUCT DEVELOPMENT, SALES & MARKETING, TOUR OPERATIONS, MEETINGS & EVENTS, ATTRACTIONS & THEME PARKS, WINE TOURISM**

Remaining units may be selected form any relevant endorsed Training package. Only one language unit may be counted as an elective within this qualification. in all cases selection of electives must be guided by the job outcome sought, local industry requirements and the level of the qualification.

Examples of elective units relevant to specific job outcomes and toursim contexts at this level are as follows:
**RETAIL TRAVEL AGENCY TEAM LEADER**

State Code National Code Title Hours Type
C4840 THTSOP03B Access and interpret product information 55 Unit of competency
E4848 THTSOP14B Administer billing and settlement plan 12 Unit of competency
E4847 THTSOP13B Apply advanced airfare rules and procedures 40 Unit of competency
E4844 THTSOP07B Book and co-ordinate supplier services 25 Unit of competency
C4853 THTSOP19A Construct domestic airfares 35 Unit of competency
C4854 THTSOP20A Construct normal international airfares 40 Unit of competency
C4855 THTSOP21A Construct promotional international airfares 40 Unit of competency
E2015 THHGLE13B Manage finances within a budget 30 Unit of competency
C4845 THTSOP08B Operate a computerised reservations system 120 Unit of competency
C4842 THTSOP05B Prepare quotations 20 Unit of competency
C4852 THTSOP18A Process air documentation 40 Unit of competency
E1983 THHGFA01B Process financial transactions 15 Unit of competency
C4846 THTSOP09B Process non-air documentation 15 Unit of competency
E2007 THHGLE05B Roster staff 30 Unit of competency
C4841 THTSOP04B Sell tourism products and services 40 Unit of competency
C4839 THTSOP02B Source and provide destination information and advice 85 Unit of competency
Replaces
State Code National Code Title Type
C067 THT40298 Certificate IV in Tourism (Team Leading) Qualification
Replaced By
State Code National Code Title Type
S612 SIT40207 Certificate IV in Tourism Qualification
VET Info Notes
This training program is a representation of the qualification code THT40202 taken from the Tourism Training Package THT02 which should be consulted for full description of requirements. THT02 is endorsed until 31/01/2005.

1. This qualification is the copyright of The Australian National Training Authority.

2. Further information on this qualification is contained in the training Package available from Australian Training Products Ltd., Tel: (03) 9630 9836.

3. This qualification was entered on to STARS by Central TAFE on 23/10/2002.
Entry Requirements
No information
Traineeships and Apprenticeships
No information