Qualification Outline
22/07/2026 5:44 AM AWST
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Certificate II in Rail Customer Service
Certificate II in Rail Customer Service
TLI22313
J798
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 24/12/2013 | Current | Approved |
Description
Rationale:
This is a general qualification for a person engaged in operations within the rail customer service environment undertaking a range of tasks involving known routines and procedures, and taking some responsibility for the quality of work outcomes.
Job roles:
The TLI22313 Certificate II in Rail Customer Service qualification is aligned to the following defined roles:
Booking Clerk
Customer Service Attendant/Assistant
Passenger Service Officer
Station Assistant/Officer.
Train Buffet Operator
Train Conductor
Schedule
Packaging Rules
A successful assessment outcome for a total of twelve (12) units of competency comprising:- eight (8) core units plus,
- four (4) elective units from the general elective units list. Alternatively, up to two (2) units may be drawn with appropriate contextualisation from any currently endorsed national Training Package or accredited course, provided that the unit contributes to the vocational outcome of the qualification.
Where imported units are selected, care must be taken to ensure that all prerequisites specified in the unit are complied with.
1. Core Units
All ten (10) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WG189 | TLIB2125A | Apply awareness of tram or light rail track fundamentals | 25 | Unit of competency |
| D5360 | TLIU2008A | Apply environmental procedures to rail infrastructure | 25 | Unit of competency |
| D5126 | TLIF2010A | Apply fatigue management strategies | 30 | Unit of competency |
| WB353 | RIIOHS205A | Control traffic with stop-slow bat | 4 | Unit of competency |
| D5122 | TLIF1001A | Follow occupational health and safety procedures | 20 | Unit of competency |
| D4940 | TLIB1028A | Maintain and use hand tools | 20 | Unit of competency |
| D4964 | TLIB2092A | Operate minor mechanical equipment | 18 | Unit of competency |
| D5096 | TLIE1003A | Participate in basic workplace communication | 40 | Unit of competency |
| W5492 | MEM12023A | Perform engineering measurements | 48 | Unit of competency |
| D5061 | TLID1001A | Shift materials safely using manual handling methods | 20 | Unit of competency |
2. General Elective Units
Six (6) units may be chosen from the general elective units listed.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| W912 | TLI20410 | Certificate II in Transport and Logistics (Rail Operations) | Qualification |
| W909 | TLI10410 | Certificate I in Transport and Logistics (Rail Operations) | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWR1 | TLI22315 | Certificate II in Rail Customer Service | Qualification |
No information
Entry Requirements
Not applicable.
Traineeships and Apprenticeships