Skill set Outline
Date retreived
24/07/2026 2:24 AM AWST
24/07/2026 2:24 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Introduction to Digital Administration Skill Set
Introduction to Digital Administration Skill Set
Skill set
National Code
—
—
State Code
AF225
AF225
TGA Status
N/A
N/A
DTWD Status
Approved
Approved
National Endorsed, State Implementation and Classification
This skill set will be delivered as a Job Ready pilot program. The skill set is designed to provide entry-level training towards commencing a business traineeship or employment in administration/customer service-based roles across a range of industries. The program will include a work placement component.
AQF Level
Statement of Attainment at Certificate II Level
Field of Education
0809 - Office Studies
Skillset Type
State
Original TGA Release Date
05/07/2023
Current Release Date
05/07/2023
Current Release Number
1.0
Approved Date
05/07/2023
Transition Date
—
Nominal Hours
95
Duration
—
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.0 | 05/07/2023 | N/A | Approved |
Pathway Information
These units of competency provide credit towards the following qualifications:
- BSB20120 Certificate II in Workplace Skills (traineeship)
- BSB30120 Certificate III in Business (traineeship)*
*BSBOPS203 Deliver a service to customers is a level 2 unit and, therefore, does not map exactly to the BSB30120 Certificate III in Business qualification although, under the packaging rules, up to three units from a Certificate II qualification may be selected.
Also, the cohort being targeted by this Job Ready program will likely require development at the lower level to build the required skills to secure entry-level roles. Including the BSBOPS203 unit in the skill set will make the program more accessible to a wider range of participants and can also be used as a lead-in to the related level 3 elective unit in the Certificate III in Business - BSBOPS304 Deliver and monitor a service to customers.
Note, there is a large volume of qualifications which include these units of competency and may be considered as alternate pathways to traineeships or further training. Currently,
- BSBOPS203 Deliver a service to customers features in 93 qualifications; and
- BSBTEC201 Use business software applications features in 58.
- BSB20120 Certificate II in Workplace Skills (traineeship)
- BSB30120 Certificate III in Business (traineeship)*
*BSBOPS203 Deliver a service to customers is a level 2 unit and, therefore, does not map exactly to the BSB30120 Certificate III in Business qualification although, under the packaging rules, up to three units from a Certificate II qualification may be selected.
Also, the cohort being targeted by this Job Ready program will likely require development at the lower level to build the required skills to secure entry-level roles. Including the BSBOPS203 unit in the skill set will make the program more accessible to a wider range of participants and can also be used as a lead-in to the related level 3 elective unit in the Certificate III in Business - BSBOPS304 Deliver and monitor a service to customers.
Note, there is a large volume of qualifications which include these units of competency and may be considered as alternate pathways to traineeships or further training. Currently,
- BSBOPS203 Deliver a service to customers features in 93 qualifications; and
- BSBTEC201 Use business software applications features in 58.
Licensing / Regulatory Information
These units of competency provide credit towards the following qualifications:
- BSB20120 Certificate II in Workplace Skills (traineeship)
- BSB30120 Certificate III in Business (traineeship)*
*BSBOPS203 Deliver a service to customers is a level 2 unit and, therefore, does not map exactly to the BSB30120 Certificate III in Business qualification although, under the packaging rules, up to three units from a Certificate II qualification may be selected.
Also, the cohort being targeted by this Job Ready program will likely require development at the lower level to build the required skills to secure entry-level roles. Including the BSBOPS203 unit in the skill set will make the program more accessible to a wider range of participants and can also be used as a lead-in to the related level 3 elective unit in the Certificate III in Business - BSBOPS304 Deliver and monitor a service to customers.
Note, there is a large volume of qualifications which include these units of competency and may be considered as alternate pathways to traineeships or further training. Currently,
- BSBOPS203 Deliver a service to customers features in 93 qualifications; and
- BSBTEC201 Use business software applications features in 58.
- BSB20120 Certificate II in Workplace Skills (traineeship)
- BSB30120 Certificate III in Business (traineeship)*
*BSBOPS203 Deliver a service to customers is a level 2 unit and, therefore, does not map exactly to the BSB30120 Certificate III in Business qualification although, under the packaging rules, up to three units from a Certificate II qualification may be selected.
Also, the cohort being targeted by this Job Ready program will likely require development at the lower level to build the required skills to secure entry-level roles. Including the BSBOPS203 unit in the skill set will make the program more accessible to a wider range of participants and can also be used as a lead-in to the related level 3 elective unit in the Certificate III in Business - BSBOPS304 Deliver and monitor a service to customers.
Note, there is a large volume of qualifications which include these units of competency and may be considered as alternate pathways to traineeships or further training. Currently,
- BSBOPS203 Deliver a service to customers features in 93 qualifications; and
- BSBTEC201 Use business software applications features in 58.
Skill Set Entry Requirements
Nil
Target Group
- Pre-employment
- Entry level
- Existing workers - upskill or reskill
- Entry level
- Existing workers - upskill or reskill
Suggested words for statement of attainment
These competencies from the Business Services Training Package provide introductory digital skills and knowledge to work in business services job roles, such as clerical, administrative, operational or customer service roles across a range of industries.
General notes
Schedule
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OCD34 | BSBOPS203 | Deliver a service to customers | 40 | Unit of competency |
| OCE05 | BSBTEC201 | Use business software applications | 55 | Unit of competency |
