Travel Sales and Customer Service

Skill set Outline

Date retreived
23/07/2026 9:51 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Skill set

National Code
SITSS00065

State Code
AD813

TGA Status
Replaced

DTWD Status
Approved

National Endorsed, State Implementation and Classification

AQF Level

—

Field of Education

—

Skillset Type

National

Original TGA Release Date

19/09/2018

Current Release Date

19/09/2018

Current Release Number

1.00

Approved Date

26/09/2018

Transition Date

10/06/2023

Nominal Hours

180

Duration

1 Semester

Releases

Release Version	Release Date	TGA Status	DTWD Status
1.00	19/09/2018	Current	Approved

Pathway Information

Licensing / Regulatory Information

Skill Set Entry Requirements

A Current Qualification Release or associated Course does not exist.

Target Group

Suggested words for statement of attainment

General notes

Schedule

State Code	National Code	Title	Hours	Type
AWQ17	SITXWHS001	Participate in safe work practices	15	Unit of competency
AWQ68	SITXCCS006	Provide service to customers	25	Unit of competency
AWQ81	SITTTSL016	Provide specialist advice on cruises	25	Unit of competency
AWQ89	SITTTSL005	Sell tourism products and services	40	Unit of competency
AWQ66	SITXCOM002	Show social and cultural sensitivity	20	Unit of competency
AWR13	SITTIND001	Source and use information on the tourism and travel industry	25	Unit of competency
AWQ57	SITXEBS001	Use social media in a business	30	Unit of competency

Replaced By

State Code	National Code	Title	Type
AE863	SITSS00095	Travel Sales and Customer Service	Skill set