Skill set Outline
Date retreived
22/07/2026 11:33 PM AWST
22/07/2026 11:33 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Contact Centre Team Manager Skill Set
Contact Centre Team Manager Skill Set
Skill set
National Code
BSBSS00127
BSBSS00127
State Code
AE298
AE298
TGA Status
Current
Current
DTWD Status
Approved
Approved
National Endorsed, State Implementation and Classification
AQF Level
—
Field of Education
—
Skillset Type
National
Original TGA Release Date
19/10/2020
Current Release Date
19/10/2020
Current Release Number
1.00
Approved Date
16/03/2021
Transition Date
—
Nominal Hours
155
Duration
—
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 19/10/2020 | Current | Approved |
Pathway Information
Licensing / Regulatory Information
Skill Set Entry Requirements
A Current Qualification Release or associated Course does not exist.
Target Group
Suggested words for statement of attainment
General notes
Schedule
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AWX31 | SIRXCEG004 | Create a customer-centric culture | 30 | Unit of competency |
| OCE82 | BSBOPS404 | Implement customer service strategies | 35 | Unit of competency |
| OCE38 | BSBCMM412 | Lead difficult conversations | 35 | Unit of competency |
| OCD89 | BSBTWK502 | Manage team effectiveness | 55 | Unit of competency |
