Unit of competency Outline

Date retreived
21/07/2026 11:29 PM AWST

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Engage in basic spoken exchanges at work

Engage in basic spoken exchanges at work

Unit of competency
National Code
FSKOCM02
State Code
WG318
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
14/03/2013
View on TGA
State Implementation and Classification
Approved Date
30/01/2015
Field of Education
100707 - Verbal Communication
Original Release Date
30/01/2015
Nominal Hours
10
Description
This unit describes the skills and knowledge required to interact with others in basic spoken exchanges at work, such as following simple instructions, engaging in informal exchanges with colleagues, leaving a short telephone message, or participating in a workplace team meeting.This unit applies to individuals who need oral communication skills at Australian Core Skills Framework (ACSF) level 1 to undertake a vocational training pathway or workplace tasks.This unit is designed for integration and contextualisation with vocational units to support achievement of vocational competency.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare to interact in basic spoken exchanges
  • 1.1 Identify purpose and audience of the exchanges
  • 1.2 Identify oral communication strategies for basic exchanges
2. Interact in basic spoken exchanges
  • 2.1 Use oral communication strategies for basic spoken exchanges
  • 2.2 Use appropriate grammar, vocabulary and pronunciation
  • 2.3 Use appropriate non-verbal communication
3. Review own performance
  • 3.1 Seek feedback on whether exchange was appropriate for audience and purpose
  • 3.2 Reflect on performance to identify areas for improvement
No information
No information
Replaced By
State Code National Code Title Type
OBK89 FSKOCM002 Engage in short and simple spoken exchanges at work Unit of competency
State Code National Code Title Type
J543 FSK10113 Certificate I in Access to Vocational Pathways Qualification