Unit of competency Outline

Date retreived
23/07/2026 1:21 AM AWST

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Action change requests and present updated ICT system to clients

Action change requests and present updated ICT system to clients

Unit of competency
National Code
ICTSAS434
State Code
OBS60
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/07/2020
View on TGA
State Implementation and Classification
Approved Date
15/01/2021
Field of Education
031305 - Computer Engineering
Original Release Date
15/01/2021
Nominal Hours
45
Description
This unit describes the skills and knowledge required to receive, review and carry out change requests using a change management system according to client requirements and present the outcome of change requests to clients.This unit applies to individuals who work using specialised and technical knowledge to ensure change requests are completed according to quality standards and work using communication skills to present outcomes of change requests and how to use the updated Information and Communications Technology (ICT) system to clients.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Receive and review change requests
  • 1.1 Receive and document requests for hardware and software changes from client
  • 1.2 Gather and organise required ICT system data
  • 1.3 Review proposed changes against current and future business requirements and examine system data
  • 1.4 Select and prioritise required changes
  • 1.5 Discuss and clarify selected changes with client
2. Modify system according to requested changes
  • 2.1 Develop ICT system modification plan
  • 2.2 Undertake selected ICT system changes according to organisational guidelines and procedures and manufacturer recommendations
  • 2.3 Test ICT system performance and identify problems
  • 2.4 Resolve identified problems and confirm with required personnel as required
  • 2.5 Revise client and technical documentation and ensure ICT system changes comply with organisational standards
  • 2.6 Notify client of change and update change management system, according to organisational help desk procedures
3. Prepare and deliver training on use of modified ICT system
  • 3.1 Develop client training materials on the changed ICT system
  • 3.2 Finalise training outcomes according to organisational requirements
  • 3.3 Seek training delivery approval from required personnel
  • 3.4 Deliver prepared training to client
4. Finalise change request and training activities
  • 4.1 Confirm change is tested and operational according to organisational procedures
  • 4.2 Prepare report and deliver to required personnel, indicating the results of change request and training according to organisational procedures
  • 4.3 Hand over ICT system to client
No information
No information
Replaces
State Code National Code Title Type
AUW52 ICTSAS412 Action change requests Unit of competency
State Code National Code Title Type
BFF9 ICT40120 Certificate IV in Information Technology Qualification