Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Policies and procedures
Work is carried out in accordance with company policies and procedures, manufacturer's recommendations, legislative requirements, codes of practice and industrial awards and agreements.
Codes of Practice
Codes of practice include the Sugar Milling Operations Industry Code of Practice.
Communication content
Subjects for communication may be of a general, procedural or technical nature. They can also include providing feedback to individuals on work performance and discussing issues which may be of a sensitive and/or confidential nature.
Communication language
Every day workplace language is used. This may include technical terms.
Communication systems
Communication systems reflect the culture of the workplace and the workforce
Communication processes
Interactive communication processes include active listening, constructive feedback, negotiation and conflict resolution.
Workplace information
Information may be presented verbally, in written and screen-based forms. It can also include technical drawings, diagrams and graphs.
Data analysis
Data analysis can include techniques appropriate to work responsibilities such as statistical analysis, troubleshooting and problem solving and planning
Teamwork
Work may require the ability to work within a team environment.
Group processes
Group processes may include formal meeting procedures and informal group processes.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Assessment must be carried out in a manner that recognises the cultural and literacy requirements of the assessee and is appropriate to the work performed.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of ability to:
exchange work-related information
ask questions to inform work practice
apply work information to work practice.
Context of and specific resources for assessment
Assessment must occur in a real or simulated workplace where the assessee has access to:
Opportunities to interact with others using typical workplace communication processes
Typical group forums which can include work groups and committees
Typical workplace information
Standard forms and equipment (as required) for recording workplace information
Information storage and retrieval systems
Method of assessment
Other units of competency relevant to the work role should be assessed in conjunction with this unit.
Guidance information for assessment
To ensure consistency in one's performance, competency should be demonstrated on more than one occasion over a period of time in order to cover a variety of circumstances, cases and responsibilities, and where possible, over a number of assessment activities.