Unit of competency Outline

Date retreived
23/07/2026 1:07 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Complete workplace documents

Complete workplace documents

Unit of competency
National Code
TLIE3022A
State Code
S8287
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
02/02/2012
View on TGA
State Implementation and Classification
Approved Date
05/11/2014
Field of Education
120505 - Work Practices Programmes
Original Release Date
05/11/2014
Nominal Hours
10
Description
This unit involves the skills and knowledge required to collect, prepare, analyse and process workplace documents in accordance with workplace requirements. It includes collecting, preparing, analysing and interpreting information, and completing documents. Licensing, legislative, regulatory or certification requirements may be applicable to this unit.
Notes
Elements and Performance Criteria
1 Collect and prepare information
  • 1.1 Purpose and audience for the document are identified
  • 1.2 Appropriate document format is identified to meet organisational requirements
  • 1.3 Relevant information is collected for inclusion in the document
  • 1.4 Active listening skills are demonstrated when collecting information
  • 1.5 Questioning techniques are used to gain additional information and clarify understanding
2 Interpret and analyse information
  • 2.1 Relevant information is interpreted, analysed and collated as required for inclusion in the document
  • 2.2 Where required, a draft is prepared in accordance with organisational procedures
3 Finalise workplace documents
  • 3.1 Document is completed in accordance with organisational policies and procedures
  • 3.2 Document is edited and a final version appropriate to the required communication is presented
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Communication techniques may include:
active listening
questioning to obtain information and clarify information and understanding, including:
open and closed questions
direct and indirect questions
probing questions
Communication problems may include:
misunderstanding
misinterpretation
noisy environments or communication channels
illegible writing or print
use of non-standard vocabulary (jargon, acronyms, etc.)
incorrect assumption that message has been received and/or correctly understood
outdated information sources
language barriers
Personnel communicated with may include:
train drivers
train crews
train controllers
signallers
other workplace personnel and rail safety workers
station/customer service staff
passengers
customers
security personnel
police and other emergency services personnel
other professional or technical staff
local government authorities
Documents and forms may include:
routine written reports on workplace activities, including:
incident or accident reports
safeworking forms
train control diagrams
train graphs
log books
train register books
train notices
Information and documentation may include:
workplace procedures, checklists and instructions
workplace policies
legislation, regulations and related documentation
working timetables
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation, including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment, and/or
in an appropriate range of situations in the workplace
Replaced By
State Code National Code Title Type
AVJ59 TLIE3022 Complete workplace documents Unit of competency