Elements and Performance Criteria

The contexts for the provision of primary care include:
On the selection and implementation of an intervention either on a voluntary or involuntary basis
A voluntary seeking for support outside of statutory mandates
A preventative pro-active activity
Government, non-government and community based range of services

Provision of primary care will be undertaken within requirements established by:
State and commonwealth legislation
Organisation processes, procedures and standards
Organisational codes of conduct and ethical position
International conventions on the rights of children and young people

Critical aspects of assessment:
Negotiates effective care arrangements, rights and responsibilities
Provides a range of care services
Provides opportunities for positive experiences, client self development and self esteem building
Demonstrates knowledge related to applicable organisation and legislative requirements

Essential knowledge:
Relevant statutory procedures, responsibilities and rights
Service protocols, philosophies and processes
Resources and programs available
Stage of grief
Impact and signs of abuse
Cultural protocols, systems, taboos
Parenting models
Budgeting practices
Protocols in working with professional service providers
Child development stages/models

Essential skills:
Effective communication
Behaviour management
Stress management

Interpersonal, including:

Assertion
Negotiation
Establishing role boundaries

Resource implications:
Access to an appropriate workplace or an environment capable of accurately simulating the workplace for assessment purposes

Consistency in performance:
Consistency in performance should be assessed across the range of clients and client situations eg. Voluntary and involuntary clients

Context of assessment:
This unit of competence will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions