Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Customer equipment may include:
cable modem
digital home integration
digital subscriber line (DSL) router modem
fire alarm
IPTV
media entertainment centre
private branch exchange (PBX)
retail point of sale (POS) equipment
RFID
security alarm panel
set-top box
telemetry devices used by utilities:
electricity
gas
water
VoIP
Worldwide interoperability for microwave access (WiMAX) customer premises equipment (CPE)
wireless broadband modem.
Functionality may include:
product features
required peripherals associated with product
system facilities
system functionality:
call detail recording
local area network (LAN) or wide area network (WAN)
night service
permissions
security
station priorities
xDSL facilities.
Software configuration specifications may include:
billing details
customer port configurations
customised installation
network management
patch
software functionality
toll details
upgrade.
Customer specific data may include:
access and authorisation permissions
equipment configuration
location
service provider access codes.
Security arrangements and codes may include:
account names
passwords
PINs
usernames
remote access provisions:
logical ports
physical access lines.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
prepare software configuration
load software into customer equipment
install security programs agreed with customer
test program and program features including:
system facilities
product features
required peripherals associated with the product
system functionality.
Context of and specific resources for assessment
Assessment must ensure:
suitable site for installation of system programs
use of equipment currently used in industry
relevant regulatory and enterprise documentation that impacts on testing and installation.
Method of assessment
The following assessment methods are appropriate for this unit:
direct observation of the candidate performing installation and configuration of software into equipment
review of written documentation prepared by the candidate outlining activity conducted, specific installation details and job completion records
written and oral questioning of the candidate on procedures and considerations for a range of installation situations.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTTEN4072A Effect changes to existing customer premises equipment systems and equipment.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.