Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Workplace procedures may include:
assignment instructions
equipment manufacturers’ requirements
instructions from colleagues, supervisor or manager
personal protective equipment requirements
reporting and documentation requirements
specific customer requirements.
Risk factors may include:
cost blow-out
disturbances to workflow
loss of confidence
product or service delivery problems
supplier problems
time delays.
Relevant persons may include:
colleague
customer
manager
supervisor
team leader.
Resources may include:
colleagues and other company staff
company time and finances
hand and power tools
utilities and services.
Organisational requirements may be located in quality assurance and procedures manuals relating to:
documentation and information systems and processes
legal and organisational policies and guidelines, including personnel practices and guidelines outlining work roles, responsibilities and delegations
legislation relevant to the work operation
OHS policies, procedures and programs
using electronic job scheduling and communication devices.
Manuals and technical publications may include:
Australian standards
employee handbooks
environmental regulations
manufacturers’ specifications
quality assurance manuals
service bulletins
service manuals
training manuals.
Records and other documentation may include:
certificates of inspection (or equivalent)
job cards
maintenance recording systems
stock transfer books
summaries of goods received
time sheets
warranty claim forms.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
This unit of competency could be assessed by:
observation of demonstration of methods for incorporating quality concepts into work procedures
questioning to elicit explanation of quality concepts
review of completed documentation
third-party reports.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.
In particular the person should demonstrate the ability to:
explain and demonstrate the incorporation of quality measures into work procedures
identify and report opportunities for process change
meet business or industry benchmarks in specialised work on a consistent basis.
Context of and specific resources for assessment
Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards’ requirements.
Resource implications for assessment include:
actual or simulated workplace environment
assessment documentation
relevant documentation, manuals and resources
training and assessment record book.
Method of assessment
Assessment methods must:
satisfy the endorsed Assessment Guidelines of the Property Services Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.
Guidance information for assessment
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.
This unit could be assessed on its own or in combination with other units relevant to the job function.