Unit of competency Outline

Date retreived
23/07/2026 1:15 AM AWST

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Advise customers on interior decoration products

Advise customers on interior decoration products

Unit of competency
National Code
MSFSF3018
State Code
OEL08
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
08/12/2022
View on TGA
State Implementation and Classification
Approved Date
19/04/2023
Field of Education
080501 - Sales
Original Release Date
19/04/2023
Nominal Hours
52
Description
This unit describes the skills and knowledge required to provide advice to customers on interior decoration products in relation to colour coordination, fabric selection and general style. Workers with this competency provide advice on interior decoration products. They may work in showrooms, retail outlets or other customer service contexts.No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Notes
Elements and Performance Criteria
1. Develop and maintain knowledge of interior decoration products
  • 1.1 Research information on products and services from authoritative sources
  • 1.2 Identify characteristics of different products using available product and service documentation
  • 1.3 Source and maintain product information in format consistent with organisational requirements
  • 1.4 Use knowledge to improve quality of advice provided to customers
2. Identify customer needs
  • 2.1 Use questioning and active listening techniques to clarify customer needs and general style preferences
  • 2.2 Establish customer's budget and expectations
  • 2.3 Discuss and confirm customer needs in accordance with organisational customer service standards
3. Provide product advice
  • 3.1 Identify products to meet customer requirements
  • 3.2 Provide information about colour, fabric and design options to meet customer needs
  • 3.3 Provide accurate technical information about products
  • 3.4 Provide product samples and pictures to customer
  • 3.5 Explain benefits and approximate costs of each option
  • 3.6 Document customer decision on product and follow organisational processes for purchasing or ordering
No information
No information
Replaces
State Code National Code Title Type
WI639 MSFSF3010 Advise customers on interior decoration Unit of competency