Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

expired
damaged
stolen cards

diagnosing, correcting, testing, recommissioning
referring of problems to other personnel
displaying notice of fault and delay

employees
supervisors/managers
relevant accounting personnel

administrative and clerical systems
product/account and service range
size, type and location of branch
range of responsibility
types of equipment used

hours of operation
contact numbers
instructions
cards accepted

Consumer
Consumer Credit Code
Privacy Act
Secrecy Laws
codes of practice
Competition
Australian Competition and Consumer Commission (ACCC)
Prudential
Financial Institutions (FI) Code
Credit Reference Association of Australia (CRAA)
Electronic Funds Transfer (EFT) Code of Conduct
Financial Transaction Reports Act
Cheques and Payment Orders Act

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

To achieve competency in this unit, a person must be able to demonstrate:

precise checking of cash balances
thorough understanding of ATM operations
sound knowledge of relevant legislation
comprehensive knowledge of security guidelines relating to use of ATMs
general understanding and implementation of industry codes of practice
ability to use relevant data entry and office equipment

Evidence required for demonstration of consistent performance:
Assessment of performance requirements in the unit should be undertaken in an industry context. Competency is demonstrated by performance of all stated criteria according to the Range Statement applicable to the workplace.

Delivery/assessment relationship to other units:

This unit should be assessed after competency has been demonstrated in, or in conjunction with:

FNSRETA305B Process customer accounts.

Method of assessment:
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on underpinning knowledge and skills and other methods as required.

Context of assessment:
This unit may be assessed in the workplace or in a simulated environment.

Resources required for assessment:
Assessment of this unit of competence requires access to company policies and practises, relevant IT systems and the databases of the financial services company.