Unit of competency Outline
Date retreived
22/07/2026 11:47 PM AWST
22/07/2026 11:47 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage credit card services
Manage credit card services
Unit of competency
National Code
FNSRTS401A
FNSRTS401A
State Code
D4162
D4162
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
20/03/2013
Field of Education
081101 - Banking And Finance
Original Release Date
20/03/2013
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to maintain and provide credit card services.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Commence credit card application process
- 1.1. Customer is provided with information on credit cards including their benefits, usage, terms and conditions explaining the benefits and uses of relevant cards to ensure an appropriate match with their needs
- 1.2. Queries about terms, conditions and costs are answered fully and clearly to ensure customers are appropriately informed
- 1.3. Information is gathered from the customer as required and using standard procedures to support the application for the credit card
2. Check and process credit card applications
- 2.1. Information provided is checked in accordance with standard procedures for authenticity, accuracy and completeness
- 2.2. Credit scoring is conducted using standard systems and procedures to ascertain credit worthiness and determine the customer's suitability for the product
- 2.3. Application is completed and processed in accordance with standard procedures and customer notified of approval or disapproval of their application
- 2.4. Standard procedures are used to issue customer with credit cards despatched to the branch for collection by the authorised person or card holder or sent by mail
3. Process card transaction
- 3.1. Consultation or referral to other personnel is undertaken to determine further details required
- 3.2. Card transactions are processed in accordance with organisation's card security policies and procedures
- 3.3. Complaints and enquiries are processed in accordance with the Electronic Funds Transfer (EFT) Code of Conduct for captured and hot listed cards
4. Administer card database
- 4.1. Card database is administered in accordance with the organisation's policies and procedures
- 4.2. Duplicate transactions and charge-backs are identified and processed according to organisation's policies and procedures
- 4.3. Card security procedures are checked to ensure appropriate procedures are in place
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Cards may include:
a range of credit cards recognised by an organisation.
Information from customers may include:
personal identification information such as:
driver's license
passport
social security information
bills
rate notices.
Other personnel may include:
employees or supervisors and managers.
Card security policies and procedures may include:
confidentiality of information held
encryption to prevent illegal access
procedures in the event of loss or theft of card
procedures to identify card holder.
Hot listed cards refer to:
cards reported as stolen or lost
fraudulent cards.
Organisation policies and procedures in regard to:
administrative and clerical systems
product and account and service range
range of responsibility
size, type and location of branch
types of equipment used.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Cards may include:
a range of credit cards recognised by an organisation.
Information from customers may include:
personal identification information such as:
driver's license
passport
social security information
bills
rate notices.
Other personnel may include:
employees or supervisors and managers.
Card security policies and procedures may include:
confidentiality of information held
encryption to prevent illegal access
procedures in the event of loss or theft of card
procedures to identify card holder.
Hot listed cards refer to:
cards reported as stolen or lost
fraudulent cards.
Organisation policies and procedures in regard to:
administrative and clerical systems
product and account and service range
range of responsibility
size, type and location of branch
types of equipment used.
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
effectively apply processes required to process a debit card application and to process transactions
thoroughly check card database information and follow card security procedures.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to an credit card database, system and data.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency
verbal or written questioning on underpinning knowledge and skills
accessing and validating third party reports.
Guidance information for assessment
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
effectively apply processes required to process a debit card application and to process transactions
thoroughly check card database information and follow card security procedures.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to an credit card database, system and data.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency
verbal or written questioning on underpinning knowledge and skills
accessing and validating third party reports.
Guidance information for assessment
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUS96 | FNSRTS401 | Manage credit card services | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D702 | FNS30111 | Certificate III in Financial Services | Qualification |