Elements and Performance Criteria

developing an awareness campaign addressing personal issues that have implications for the community as a whole, for example health management programs such as diabetes awareness and management
developing programs that address areas of community need, such as using the internet and social networking sites for older citizens
meeting a specific objective, such as classes to inform the community about introduction of new fire safety support systems.

alerting project team members to potential language, literacy and numeracy issues that may affect project outcomes in a community context, such as:
attitudinal barriers
confidentiality issues relating to language, literacy and numeracy identification procedures
cross-cultural awareness and sensitivity
learners with multiple needs
analysing material developed by the project team to ensure language style does not create barriers for potential readers
developing resources to support particular aspects of the program
mentoring other project team members in language, literacy and numeracy issues.

identifying requirements for a communication strategy
language, literacy and numeracy skills required to be able to perform target behaviours.

high levels of English language, literacy and numeracy skills required for certain activities acting as a barrier to shifts in target behaviour
complex explanations not easily understood by target group, leading to advice being ignored or mistaken.

specific gender
specific groups
specific language and cultural backgrounds
overall population
those wanting to develop specific skills.

how language is structured to:
achieve a range of social purposes
establish and maintain social relationships
construct texts
features of written and spoken English across a diverse range of genres
social practices involved in reading, writing, visual literacy, talking and listening.

delivering training focusing on identified language, literacy and numeracy underpinning skills
developing a communication strategy
developing resources designed for those with low levels of English language, literacy and numeracy
mentoring others in the community organisation in language, literacy and numeracy
strategies for specific groups or individuals.

evaluation instruments, such as:
surveys
structured interviews
questionnaires
observations
feedback or debriefing from group discussions or meetings of stakeholders
evaluation processes that include:
defining the purpose and audience
planning the evaluation
gathering the data
analysing and interpreting the data
using the findings to improve processes, practices, systems or outcomes
gathering qualitative and quantitative data to review and monitor project outcomes and to initiate corrective action when required.

taking account of factors that contribute to difficult communication, such as:
complexity of sentence structure
layout, including:
dense text
text not supported by visual cues
length, including:
overall length
length of sentences
unclear sequencing of information
vocabulary, including:
jargon
not-widely recognised technical terms
idioms.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

describe the role of a language, literacy and numeracy practitioner within the project
analyse English language, literacy and numeracy demands of the community program and how this analysis has been used to design strategies and resources to meet needs of a community project
develop products for the project
develop a communication strategy
review and evaluate language, literacy and numeracy practitioner role and contribution to project.

Context of and specific resources for assessment

Assessment must ensure:

that the context is a real or simulated community project
access to team members
access to opportunities to design language, literacy and numeracy strategies for a community project.
Assessment must also ensure the use of culturally appropriate processes, and techniques appropriate to the language, literacy and numeracy capacity of the candidate and the work being performed.

Method of assessment

A range of appropriate assessment methods should be used to determine competency. The following examples are appropriate for this unit:

evaluation of authenticated evidence from a community project, including work samples verified by supervisor
evaluation of a report, case study or presentation examining strategies and resources developed to meet the goals of a community project and rationale for these
questioning to establish required knowledge.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

TAELLN804A Design programs to develop adult language, literacy and numeracy skills
TAELLN807A Design, implement and evaluate an adult language, literacy and numeracy professional development program.