Unit of competency Outline

Date retreived
23/07/2026 5:59 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Process complex superannuation benefit or insurance claim

Process complex superannuation benefit or insurance claim

Unit of competency
National Code
FNSSUP401
State Code
AUT27
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
081105 - Investment And Securities
Original Release Date
16/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to receive applications for complex superannuation benefit payment or insurance claims, and ensure correct funds are allocated to members. Conditions would include claims for death, total and permanent disability (TPD), income protection, terminal illness payment and situations of severe financial hardship.It applies to individuals who use specialised industry knowledge and analytical skills to evaluate and process complex information and data following defined procedures.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Notes
Elements and Performance Criteria
1. Receive applications for benefit payment and/or insurance claims
  • 1.1 Identify benefit types to determine appropriate steps for processing benefit
  • 1.2 Acknowledge and receipt applications for superannuation benefit payment and/or insurance claim received via post or electronic means
  • 1.3 Document receipt according to organisational procedures
  • 1.4 Check applications and/or claims and organisational documents to ensure information is complete and correct
  • 1.5 Check applications for eligibility
  • 1.6 Verify signature on application with original documents
2. Identify and manage application and/or claim errors
  • 2.1 Identify errors and incomplete applications and/or claims
  • 2.2 Action incomplete or incorrect applications and/or claims according to organisational requirements
  • 2.3 Prepare applications and/or claims for processing when required information is obtained
3. Assess and process applications for benefits and insurance claims
  • 3.1 Check applications against conditions identified in trust deed and organisational procedures
  • 3.2 Source additional information as required from relevant personnel
  • 3.3 Check trust deed for defined beneficiaries and communicate with possible beneficiaries as necessary
  • 3.4 Calculate benefit to include additional fees, charges and/or other factors, using computer system
  • 3.5 Check information, including taxation and calculation results for integrity
  • 3.6 Issue rollover documentation to members, Australian Taxation Office (ATO) and rollover funds, as required
  • 3.7 Process application in accordance with conditions identified in trust deed, relevant legislation and organisational procedures
  • 3.8 Pay benefit following organisational procedures if there is no objection from possible beneficiaries
4. Provide member communications
  • 4.1 Provide statements and claim correspondence according to organisational guidelines and compliance requirements
  • 4.2 Document processes and outcomes of application and/or claim in member files
  • 4.3 Provide instruction for complaints to members as required
  • 4.4 Maintain positive relations with clients
No information
No information
Replaces
State Code National Code Title Type
D4336 FNSSUP401A Process complex superannuation benefit or insurance claim Unit of competency
Replaced By
State Code National Code Title Type
OCI30 FNSSUP421 Process superannuation benefits and insurance claims under special conditions of release Unit of competency
State Code National Code Title Type
AVZ0 FNS40915 Certificate IV in Superannuation Qualification