Unit of competency Outline

Date retreived
23/07/2026 6:47 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Locate, diagnose and rectify faults

Locate, diagnose and rectify faults

Unit of competency
National Code
ICTTEN410
State Code
AWD39
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
14/01/2016
View on TGA
State Implementation and Classification
Approved Date
05/07/2016
Field of Education
031309 - Communications Equipment Installation And Maintenance
Original Release Date
05/07/2016
Nominal Hours
50
Description
This unit describes the skills and knowledge required to locate, diagnose and rectify faults in telecommunications networks.It applies to individuals who may work as telecommunications officers, communications cablers, or installers of customer premises' equipment, for optical and radio frequency (RF) equipment, multimedia and IP networks.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Plan to locate and rectify fault
  • 1.1 Prepare for given work according to relevant legislation, work health and safety (WHS) regulations, codes, standards and identified hazards
  • 1.2 Arrange site access according to required procedure
  • 1.3 Obtain information on the nature of fault from the customer
  • 1.4 Obtain suitable testing tools and equipment and specify personal protective equipment
  • 1.5 Conduct fault-finding using methodical and safe practices suitable for system and problem type
2. Locate and diagnose fault
  • 2.1 Conduct appropriate test to identify type of fault
  • 2.2 Isolate fault progressively to remove likely variables from assessment
  • 2.3 Locate fault without undue interruptions to customer activity, in the shortest possible time
  • 2.4 Notify customer of findings
3. Rectify fault
  • 3.1 Determine options to rectify fault, and present options to customer
  • 3.2 Advise customer of costs of any repair not covered by service agreement
  • 3.3 Rectify fault if in agreement with client
  • 3.4 Conduct work in a manner which is safe for repairer and customer
  • 3.5 Refer any unresolved faults to other parties for resolution or escalation if required
4. Complete documentation and clean up worksite
  • 4.1 Advise customer of successful fault clearance and secure sign-off
  • 4.2 Complete all records
  • 4.3 Complete reports to justify fault diagnosis and rectification methodology, if required
  • 4.4 Remove all waste and debris from worksite and dispose of them according to environmental requirements
  • 4.5 Restore any changes made to worksite during fault repair to the customers satisfaction
No information
No information
Replaces
State Code National Code Title Type
D3460 ICTTEN4081A Locate, diagnose and rectify faults Unit of competency