Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Variables
Variables may include:
jobs involving subcontracted work
jobs involving a mix of vocations (e.g. mechanical, body and electrical)
non-routine jobs
Methods
Methods include:
written and verbal communication
sourcing of parts
estimating costs
documentation
Legislative requirements
Legislative requirements may include:
state/territory WHS legislation, manufacturer/component supplier specifications and safe operating procedures
environmental requirements, manual handling procedures and insurance requirements
Information/documents
Information/documents may include:
manufacturer/component supplier specifications
enterprise operating procedures
customer requirements
industry/workplace codes of practice

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:
observing safety procedures and requirements
communicating effectively with others involved in or affected by the work
selecting methods and techniques appropriate to the circumstances
completing preparatory activity in a systematic manner
estimating in accordance with workplace requirements
estimation is carried out to manufacturer/component supplier requirements
estimation of the work completed within workplace timeframes
report presented to customer is in compliance with workplace requirements.
Context of and specific resources for assessment
This unit will normally need to be assessed as a discrete entity. Performance may involve the application of a range of contributory competencies.
Assessment of this unit must be completed on the job or in a simulated work environment which reflects a range of quality processes and procedures.
The prescribed outcome must be able to be achieved without direct supervision.
The competence should be assessed within the context of the qualification being sought.
The following should be made available:
a workplace or simulated workplace
enterprise stationery, telephone and forms/business documents
repair order, job cards and quotes/estimates
computer and software, calculator
hand tooling, workshop equipment
access to information
Method of assessment
It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover varying quality circumstances. Evidence of performance may be provided by customers, team leaders/members or other persons subject to agreed authentication arrangements.
Evidence of being able to:
access, interpret and apply service information
identify estimating and job costing procedures
accurately estimating time required for a job involving sublet work and/or a mix of service/repair disciplines (e.g. mechanical, electrical and body)
estimate on a wide variety of jobs, including non-routine jobs
justify a repair job deemed to be 'viable' from a cost perspective
justify a replacement/repair decision according to quality standards and legal requirements
use service tooling and equipment
observe safety procedures and requirements
provide customer service
prepare service reports
communicate with customers orally and in writing
maintain workplace documents.