Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:
in a range of work environments
by day or night
Work is carried out in accordance with:
relevant codes of practice
OH&S regulatory requirements
insurance requirements
workplace policies and procedures
Work may be carried out in an range of long-distance passenger vehicles including:
sleeping cars
sit-up cars
dining cars
lounge and/or entertainment cars
brake vans and staff cars
Hazards may include:
slippery floors
broken glass
self-closing doors
hot food and beverages
faulty equipment
moving trains and vehicles
contaminated or spoilt food or beverages
stairways
sudden and unexpected movement
infectious and contagious diseases
sharp objects
syringes and drugs
human and biological waste
Consultative processes may involve:
customers
other workplace personnel
supervisors and managers
official representatives
Communication in the work area may include:
phone
fax
email/internet
electronic data interchange (EDI)
radio
oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
Information/documents may include:
workplace procedures and policies
work instructions, job description and induction materials
manufacturers instructions for the use of equipment and materials
relevant OH&S and environmental protection requirements and policies
relevant codes of practice and regulations
award, enterprise bargaining agreement and other industrial arrangements
customer service and quality assurance procedures
emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations pertaining to workplace activities
relevant state/territory OH&S legislation
relevant state/territory environmental protection legislation
relevant state/territory health and hygiene legislation
workplace relations regulations including equal opportunity, equal employment opportunity and affirmative action legislation
workers compensation regulations

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace