Unit of competency Outline

Date retreived
24/07/2026 12:23 AM AWST

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Interpret through communication media

Interpret through communication media

Unit of competency
National Code
PSPTIS082
State Code
AWS89
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
07/03/2016
State Implementation and Classification
Approved Date
21/07/2016
Field of Education
091519 - Translating And Interpreting
Original Release Date
21/07/2016
Nominal Hours
30
Description
This unit describes the skills required to use technology to support interpreting in visual or physical isolation. The unit requires familiarity with the technology available for interpreting situations and the potential impact of the technology on the interpreting assignment and its outcomes. It outlines the management skills required to adjust delivery to take account of the constraints and advantages of the technology.This unit applies to those working as interpreters in all consecutive and simultaneous modes in dialogue settings conducted through communication media and may have applications for interpreting for people in remote, interstate and international locations via telephone, video conferencing, call centres or conference calls, internet modes of delivery and TTY. The physical barrier of technology confirms this as a complex setting.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and industry codes and standards for ethical translating and interpreting adhered to.Those undertaking this unit would work independently using a broad range of support resources as required, while performing sophisticated tasks in a range of specialised contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare environment and participants
  • 1.1 Prepare resources appropriate to communication medium and make necessary adjustments to work environment.
  • 1.2 Consult technical support staff to establish equipment conditions and gain access to become familiar with specific technology.
  • 1.3 Manage technology and confirm the process and purpose of the assignment.
  • 1.4 Seek information about the people and context and identify and address issues that may affect the process or outcome.
2. Adapt delivery to equipment
  • 2.1 Conduct initial introductions and confirm process of interpreting by telephone or video link and relevant roles and conditions.
  • 2.2 Adjust volume and position of equipment for audibility or visibility and adjust delivery accordingly.
  • 2.3 Identify and use terms of address appropriate to the medium.
  • 2.4 Identify physical challenges posed by the communication medium and make recommendations to address them.
  • 2.5 Act assertively to address technological problems.
3. Manage discourse
  • 3.1 Use overt strategies to manage communication flow in a culturally appropriate manner.
  • 3.2 For spoken languages, take notes to support retention and recall and seek clarification or repetition when necessary.
  • 3.3 Use a range of strategies to adjust and adapt to rapidly changing emotions, circumstances and technical challenges.
  • 3.4 Use overt strategies to manage communication breakdown.
  • 3.5 Monitor workplace health and safety issues arising from using communication equipment and take preventive action.
4. Evaluate delivery
  • 4.1 Evaluate suitability of technology chosen and own adaptation of delivery to the technology.
  • 4.2 Determine personal impact of assignment and identify need for debriefing and counselling.
  • 4.3 Discuss issues and solutions and explore process improvement strategies.
No information
No information
Replaces
State Code National Code Title Type
D3711 PSPTIS608A Interpret through communication media Unit of competency
Replaced By
State Code National Code Title Type
OEF89 PSPTIS133 Interpret through communication media Unit of competency
State Code National Code Title Type
AZX5 PSP60916 Advanced Diploma of Interpreting (LOTE-English) Qualification