Unit of competency Outline
Date retreived
23/07/2026 12:34 AM AWST
23/07/2026 12:34 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Use basic computer technology to process enterprise and customer data in the call centre environment
Use basic computer technology to process enterprise and customer data in the call centre environment
Unit of competency
National Code
ICTTC201A
ICTTC201A
State Code
C0496
C0496
TGA Status
Deleted
Deleted
DTWD Status
Archived
Archived
State Implementation and Classification
Approved Date
24/10/2002
Field of Education
120505 - Work Practices Programmes
Original Release Date
24/10/2002
Nominal Hours
35
Description
Notes
Elements and Performance Criteria
No information
No information
No information
No information
| State Code | National Code | Title | Type |
|---|---|---|---|
| C168 | ICA40801 | Certificate IV in Information Technology (Helpdesk) | Qualification |
| C169 | ICA40901 | Certificate IV in Information Technology (Telesales) | Qualification |
| C088 | ICT30599 | Certificate III in Telecommunications (Call Centres) | Qualification |
| C089 | ICT40599 | Certificate IV in Telecommunications (Call Centres) | Qualification |
| C087 | ICT20499 | Certificate II in Telecommunications (Call Centres) | Qualification |