Unit of competency Outline

Date retreived
24/07/2026 12:21 AM AWST

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Use oral communication skills to facilitate workplace negotiations

Use oral communication skills to facilitate workplace negotiations

Unit of competency
National Code
FSKOCM08
State Code
WG324
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
14/03/2013
View on TGA
State Implementation and Classification
Approved Date
18/09/2013
Field of Education
100707 - Verbal Communication
Original Release Date
18/09/2013
Nominal Hours
15
Description
This unit describes the skills and knowledge required to use oral communication skills to facilitate complex workplace negotiations, such as negotiating changes to work practices including performance reviews, training plans and solutions to workplace problems.This unit applies to individuals who need oral communication skills at Australian Core Skills Framework (ACSF) level 4 to undertake a vocational training pathway or workplace tasks.This unit is designed for integration and contextualisation with vocational units to support achievement of vocational competency.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare to facilitate workplace negotiations
  • 1.1 Define the purpose of the negotiation
  • 1.2 Identify the scope of the negotiation
2. Facilitate workplace negotiations
  • 2.1 Use appropriate oral communication strategies for workplace negotiation
  • 2.2 Use appropriate grammar, vocabulary and pronunciation
  • 2.3 Use appropriate non-verbal communication
3. Review own performance
  • 3.1 Seek feedback on the effectiveness of communication for workplace negotiations
  • 3.2 Critically evaluate own performance to identify areas for improvement
No information
No information
Replaced By
State Code National Code Title Type
OBK84 FSKOCM008 Use oral communication skills to facilitate workplace negotiations Unit of competency
State Code National Code Title Type
6486 10366NAT Certificate IV in Spoken and Written English - Employment Accredited course