Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:
apprehension and powers of arrest
Australian standards and quality assurance requirements
cabling
general 'duty of care' responsibilities
licensing or certification requirements
privacy and confidentiality
relevant commonwealth, state and territory legislation, codes and national standards for:
anti-discrimination
cultural and ethnic diversity
environmental issues
equal employment opportunity
industrial relations
OHS
relevant industry codes of practice
telecommunications
trespass and the removal of persons.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct, code of ethics
communication and reporting procedures
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
OHS policies, procedures and programs
own role, responsibility and authority
personal and professional development
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
roles, functions and responsibilities of security personnel
storage and disposal of information.
Assignment instructionsmay include:
access to site and specific site requirements
budget allocations
completion dates
job requirements and tasks
resource requirements
specific client requirements
warranties and service information
work schedules.
Relevant informationmay include:
client questioning details
client records
contract documents
details of system checks
equipment or product manuals or guides
log books
networked security system fault history, trending data and current fault report
software programme
specification schedules
system configuration diagrams and site installation records
test data.
Relevant personsmay include:
client
equipment and system manufacturers
other professional or technical staff
security consultants
security personnel
supervisor.
Tools, equipment and testing devicesmay include:
back-up disks
communications equipment
computer
hand tools
personal protective equipment
software
test equipment (multimeter).
Site access and specific site requirementsmay include:
access and egress points, time of access
access codes, keys, passes, security clearances
building codes and regulations
heritage listings
noise control
OHS requirements
union requirements.
Riskrelates to:
the chance of something happening that will have an impact on objectives.
Systematic fault-findingmay involve:
identifies fault in shortest time possible
progressively isolating fault
reviews all available information
using a methodical approach
verifies continued existence of problem.
Fault-findingmethodsmay include:
equipment program
functionality tests
visual inspections.
Diagnosesmay identify faults or deficiencies in:
hardware and software
input
output
running.
Documentationmay detail:
adjustments and modifications undertaken
completion of work log
costings
equipment, software and hardware faults and diagnoses
materials used
recommended repairs or disposal of equipment
testing and inspection results
warranty conditions and allowances.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
confirming reported faults with client and ascertaining normal performance of security systems and network against specification schedules
accurately identifying and diagnosing faults based on an assessment of test data, site variables, operational and historical information
clearly identifying job requirements and organising appropriate tools, equipment and materials to carry out checks and testing of security systems and networks
conducting inspections and diagnostic tests on a range of platforms in accordance with industry preventative maintenance and diagnostic policies
preparing and presenting reports and documentation clearly and concisely detailing fault diagnosis and repair recommendations based on verifiable data.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to plain English version of relevant statutes and procedures
access to a registered provider of assessment services
access to a suitable venue and equipment
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency could be assessed using the following methods of assessment:
observation of processes and procedures
questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.