Unit of competency Outline
Date retreived
23/07/2026 11:18 PM AWST
23/07/2026 11:18 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Process benefit payments
Process benefit payments
Unit of competency
National Code
FNSPIM301A
FNSPIM301A
State Code
D4274
D4274
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
28/07/2014
Field of Education
081103 - Insurance And Actuarial Studies
Original Release Date
28/07/2014
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to generate and process benefit related payments. It encompasses accessing and processing payment information and entering it in the correct format on a data management system to ensure timeframes for payment information are met and appropriate records are maintained.This unit may apply to job roles subject to licensing, legislative, regulatory or certification requirements so Commonwealth, State or territory requirements should be confirmed with the relevant body.
Notes
Elements and Performance Criteria
1. Identify types of payments
- 1.1. Personal injury management payment classification is identified in accordance with organisation criteria, industry best practices, and relevant Acts and regulatory requirements
2. Process payments
- 2.1. Payment information is identified, checked and accurately recorded in accordance with organisation guidelines, and Acts and regulatory requirements
- 2.2. Payments are authorised in accordance with payment authority and organisation operating procedures
- 2.3. Payments are generated as directed with reference to Acts, regulations, organisation policy and operating procedures and codes of practice, if applicable within timeframes
- 2.4. Payment documents are completed identifying relevant details in accordance with legislation and regulatory requirements
- 2.5. Payment authority delegations and limits are observed in accordance with organisation policies and procedures
3. Finalise claims payment information to facilitate payment
- 3.1. Where required, payment information is finalised and entered on the system to prompt payment
- 3.2. Claims payment data and/or payments are dispatched within the required timeframes
- 3.3. Documents are copied and filed for auditing purposes according to organisation operating procedures
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Personal injury management may include:
workplace injury insurance schemes and comprehensive third party insurance to cover transport related accidents.
Payment authority will be related to:
the authority limits established by each organisation, which will vary from one organisation to another.
Organisation operating procedures would specify
authority levels
delegations
filing requirements
organisation's accounting systems
other relevant details
payment process
timeframes.
Entering claims payments data may include:
coding according to organisation requirements (entering statistical data).
Systems may be:
computerised
data recording
updated electronically in the majority of cases.
Documents may be:
electronic
hard copies (paper).
Filing may be:
in a computer system
in hard copies.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Personal injury management may include:
workplace injury insurance schemes and comprehensive third party insurance to cover transport related accidents.
Payment authority will be related to:
the authority limits established by each organisation, which will vary from one organisation to another.
Organisation operating procedures would specify
authority levels
delegations
filing requirements
organisation's accounting systems
other relevant details
payment process
timeframes.
Entering claims payments data may include:
coding according to organisation requirements (entering statistical data).
Systems may be:
computerised
data recording
updated electronically in the majority of cases.
Documents may be:
electronic
hard copies (paper).
Filing may be:
in a computer system
in hard copies.
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
demonstrate awareness of relevant taxation laws, including Goods and Services Tax (GST)
interpret and apply relevant Acts and regulations and organisation policies and procedures
identify types of payments and process and finalise claim payments.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to organisation records
access to organisation policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports.
Guidance information for assessment
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
demonstrate awareness of relevant taxation laws, including Goods and Services Tax (GST)
interpret and apply relevant Acts and regulations and organisation policies and procedures
identify types of payments and process and finalise claim payments.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to organisation records
access to organisation policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports.
Guidance information for assessment
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUS66 | FNSPIM301 | Process benefit payments | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| S694 | FNS30210 | Certificate III in Personal Injury Management (ClaimsManagement) | Qualification |