Unit of competency Outline

Date retreived
23/07/2026 5:57 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Support client self-management

Support client self-management

Unit of competency
National Code
CHCICS406B
State Code
WC928
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
07/05/2012
View on TGA
State Implementation and Classification
Approved Date
12/08/2014
Field of Education
090101 - Political Science
Original Release Date
12/08/2014
Nominal Hours
40
Description
DescriptorThis unit describes the knowledge and skills required by workers to provide clients with support and assistance to self-manage aspects of their life that may include planning, access and involvement in community services and decision-making
Notes
Elements and Performance Criteria
1. Provide support in a client-focused manner
  • 1.1 Support the client to develop processes and strategies that address the uniqueness of their psychological, biological, social and emotional context
  • 1.2 Support the client to develop processes and strategies that address their capacity to access activities and services, within the context of client performance and possible capacity
  • 1.3 Support the client to identify and acknowledge their interests, preferences and concerns
  • 1.4 Support the client to access all information and options required to make informed choices and decisions
  • 1.5 Support the client to determine positive and negative consequences, including risks and constraints, associated with different options and choices
  • 1.6 Provide support in a manner that is in keeping with the client's individual needs and requirements
  • 1.7 Provide support in a manner that is responsive to the individual circumstances and aspirations of the client and where necessary their carers and supporters
  • 1.8 Where needed, work with supervisor to develop strategies to deal with client non-conformance
2. Provide strengths-based support
  • 2.1 Support the client to identify and acknowledge their own strengths and self-care capacity
  • 2.2 Support the client to identify opportunities to mobilise their strengths
  • 2.3 Support the client to develop and trial solutions for presenting concerns and needs
  • 2.4 Support the client to monitor the application of solutions to presenting concerns and needs
  • 2.5 Provide support or assistance in the context of identified risks and constraints
  • 2.6 Provide support or assistance for clients to access and use support services and associated resources where required and within organisation policies, protocols and procedures
  • 2.7 Identify difficulties in meeting the client's needs with the client and a supervisor and address in line with organisation protocols
  • 2.8 Maintain confidentiality, privacy and dignity of the client in line with organisation policy and protocols
3. Support the client to develop and/or maintain networks
  • 3.1 Provide relevant support or assistance for the client to identify meaningful networks
  • 3.2 Provide relevant support or assistance for the client to develop strategies to develop and/or maintain meaningful networks
4. Support positive coping skills and behaviours within a person-centred framework
  • 4.1 Assist the client to identify their existing coping skills and behaviours that maximise participation in own life situation
  • 4.2 Support the client to identify need for appropriate coping skills and behaviours to maximise their ability to do required activities within their own life situation
  • 4.3 Support the client to identify coping skills likely to cause harm to the client or others
  • 4.4. Support client to identify impact of coping skills and behaviours on themselves and others
  • 4.5 Provide information and support client to identify positive coping skills and behaviours
  • 4.6 Support the client as required to make referrals to services to assist with the establishment and/or maintenance of positive coping skills and behaviours
  • 4.7 Support the client to implement and/or maintain positive coping skills and behaviours
5. Support service and resource access
  • 5.1 Work with client to identify needs that might benefit from referral to services and/or access to resources
  • 5.2 Provide the client with information about how required services and/or resources can be accessed
  • 5.3 Support the client to access required services and/or resources
  • 5.4 Support the client to monitor service effectiveness and/or resource appropriateness
  • 5.5 Support the client to access advocacy services where required to maintain integrity and efficacy of required services
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Social and emotional context may include:
Motivation
Individual and community beliefs, values and culture
Language
Pain
Fear
Family context
Support mechanisms
Isolation
Capabilities and constraints may include:
Financial
Transport
Knowledge /information
Language
Cultural
Communication
Risks may include:
Emotional
Psychological
Health
Physical
Security
Financial
Risk to self
Risk to others
Strategies for worker self care may include:
Mentoring
Debriefing
Self care
Reflection
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings
This unit will be most appropriately assessed in the workplace and under the normal range of workplace conditions
Where, for reasons of safety, space, confidentiality or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in culturally and linguistically diverse (CALD) environments
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to:
appropriate workplace where assessment can take place
relevant organisation policy, protocols and procedures
equipment and resources normally used in the workplace
Method of assessment may include:
Observation in the workplace
Written assignments/projects
Case study and scenario analysis
Questioning
Role play simulation
Replaces
State Code National Code Title Type
D2573 CHCICS406A Support client self management Unit of competency
Replaced By
State Code National Code Title Type
AVC53 CHCCCS023 Support independence and wellbeing Unit of competency