Unit of competency Outline

Date retreived
23/07/2026 12:32 AM AWST

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Process requests for policy alterations and assignments

Process requests for policy alterations and assignments

Unit of competency
National Code
FNSILF404
State Code
AUR84
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
081103 - Insurance And Actuarial Studies
Original Release Date
16/09/2015
Nominal Hours
30
Description
This unit describes the skills and knowledge required to evaluate requests for policy changes, record changes, inform stakeholders and issue appropriate documentation.It applies to individuals who may be required to assist clients with their policy change requirements while adhering to organisational guidelines.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Receive and evaluate policy request
  • 1.1 Check policy request documentation is correct and complete
  • 1.2 Check request is valid
  • 1.3 Identify non-routine policy requests and liability implications, and direct to an appropriate authority for assessment
  • 1.4 Assess request against policy terms and conditions within authority levels and in accordance with procedures and regulatory requirements
2. Communicate outcomes of policy request assessments
  • 2.1 Advise client of outcomes of assessment of request
  • 2.2 Where request is accepted by insurer, advise client of consequences of processing request and ensure client is aware of impacts
  • 2.3 Advise policyholder of reasons for declining request, where request is deemed unacceptable to insurer
3. Complete services in response to policy request
  • 3.1 Make authorised policy changes in accordance with procedures and regulatory requirements
  • 3.2 Confirm documentation is correct and complete
  • 3.3 Dispatch documentation to clients in accordance with procedures and regulatory requirements
  • 3.4 Update records and registers in accordance with procedures and regulatory requirements
No information
No information
Replaces
State Code National Code Title Type
WC237 FNSILF404A Process requests for policy alterations and assignments Unit of competency
State Code National Code Title Type
AVX2 FNS41515 Certificate IV in Life Insurance Qualification