Unit of competency Outline

Date retreived
22/07/2026 1:57 PM AWST

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Coordinate a pharmacy quality system

Coordinate a pharmacy quality system

Unit of competency
National Code
SIRCCPM002
State Code
AWX90
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
31/03/2016
View on TGA
State Implementation and Classification
Approved Date
13/09/2016
Field of Education
080317 - Quality Management
Original Release Date
13/09/2016
Nominal Hours
45
Description
This unit describes the performance outcomes, skills and knowledge required to implement a predetermined pharmacy quality system. It requires the ability to maintain organisational policies, procedures, operations manuals and other quality system records; communicate requirements to pharmacy staff and ensure their participation. It covers coordinating external audits, monitoring and reviewing system effectiveness and making recommendations for improvement. Quality standards can be internal or those for a quality program such as the Quality Care Pharmacy Program (QCPP).This unit applies to senior pharmacy and dispensary assistants working in community pharmacies whose quality activities are supervised by a pharmacy manager or pharmacist. In this context, they work with some independence and lead and guide other team members in quality activities.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Maintain quality system documents.
  • 1.1.Interpret quality standards and evaluate current policies and procedures for compliance and utility to the business.
  • 1.2.Review and update pharmacy operations manual regularly and maintain records of reviews.
  • 1.3.Develop and maintain accurate and complete records of quality assurance monitoring activities.
  • 1.4.Maintain current and accurate training records for staff.
  • 1.5.Report deficiencies in policies, procedures, manuals and record keeping systems to pharmacy manager.
  • 1.6.Obtain approval and modify documentation according to organisation procedures.
2. Coordinate quality system practices.
  • 2.1.Communicate quality standards, policies, procedures and quality assurance monitoring activities to staff.
  • 2.2.Confirm understanding, and encourage and support staff participation in quality practices.
  • 2.3.Arrange mentoring, coaching and training to support adherence to standards and quality practices.
  • 2.4.Monitor operational activities to ensure policies and procedures are followed and quality standards are maintained.
  • 2.5.Check regular quality assurance monitoring activities are completed according to schedules.
  • 2.6.Assess and report adherence to quality standards.
3. Coordinate audits.
  • 3.1.Prepare documentation for cyclical external quality audits.
  • 3.2.Participate in quality audits and provide assistance to assessors.
  • 3.3.Coordinate and report on remedial actions required by external audits within designated deadlines.
4. Monitor, review and continuously improve quality systems.
  • 4.1.Monitor and review performance against quality standards and identify areas for improvement.
  • 4.2.Discuss issues and challenges with operational and managerial staff and seek feedback on quality systems.
  • 4.3.Evaluate information and develop ideas for improvement based on feedback received.
  • 4.4.Report potential improvements to work practices and quality systems and seek approval.
  • 4.5.Implement approved changes and communicate new policies, procedures and quality assurance monitoring activities to staff.
No information
No information
Replaces
State Code National Code Title Type
WD922 SIRCQUA401 Coordinate a pharmacy quality system Unit of competency