Elements and Performance Criteria

Partner organisations may include but are not limited to:
Women's refuges
Social housing providers
Youth refuges
Aboriginal services
Mental health teams
Disability services
NESB services
Education providers
Migrant resource centres
Local councils
Drug and alcohol services
Charities and welfare agencies
Juvenile justice
Area health services

Documentation could include but is not limited to:
Partnership contract/service agreement
Promotional material
Protocols
Dispute process

Relevant legislation may include, but is not limited to:
Privacy legislation
Residential Tenancy legislation

Support may include:
Visits
Participation in case conferences
Telephone contact
Education
Exchange of reports
Life skills training
Emotional support
Social support
Legal support
Referral to other agencies

Critical aspects of assessment must include:
Facilitation of effective work relationships with relevant organisations
Ability to negotiate, develop and sign off on a partnership contract
Demonstrated understanding of organisational and community needs

Essential knowledge required includes:
Funding guidelines
Referral networks
Confidentiality and Privacy Act
Support needs of clients
Community needs and key issues
Relationship between service providers

Essential skills include:
Negotiation
Analysis
Facilitation
Communication
Networking
Referral skills

Resource requirements include:
Access to appropriate workplace where assessment can take place; or
Simulation of realistic workplace setting for assessment

Method of assessment:
Observation
Written assessment
Case studies
Evidence of materials developed in the workplace
Questioning

Context of assessment:
Evidence must include observation in the work environment or in a simulated work setting