Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Workplace information
Workplace information may include:
standard operating procedures (SOPs)
specifications
production schedules and instructions
signs and symbols
materials safety data sheets (MSDS)
manufacturers' advice
standard forms and reports
Information to be accessed/conveyed
Information to be accessed/conveyed may be verbal, written and/or screen based and may include:
symbols
charts
signs
data
instructions
pictures and diagrams as relevant to own work
Typical subjects for communication
Typical subjects for communication include:
work functions
shift handovers
company policies and codes of practice
rights and responsibilities
procedures
employment conditions and entitlements
Interactive communication processes
Interactive communication processes include:
active listening
turn taking
questioning and tolerating the views of others
seeking and providing constructive feedback
Recording and/or accessing information electronically
Recording and/or accessing information electronically does not require an understanding of the programs used and the function involves limited interaction, such as simple keyboard operations.

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment
Assessment must be carried out in a manner that recognises the cultural and literacy requirements of the assessee and is appropriate to the work performed. Competence in this unit must be achieved in accordance with food safety standards and regulations.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of ability to:
use, interpret and apply work-related information presented in a variety of forms
select and apply communication methods to present information to others
respond to information requests
record and maintain information in required work formats.

Context of and specific resources for assessment
Assessment must occur in a real or simulated workplace where the assessee has access to:
advice on work roles and responsibilities
opportunities to interact with others using typical workplace communication processes
typical group forums, such as work groups and committees
typical workplace information
information systems and procedures
standard forms and equipment (as required) for recording workplace information.

Method of assessment
This unit should be assessed together with other units of competency relevant to the function or work role. Examples could be:
FDFOP1007A Participate effectively in a workplace environment
FDFOP2005A Work in a socially diverse environment
TLIK107C Use infotechnology devices and computer applications in the workplace.

Guidance information for assessment
To ensure consistency in one's performance, competency should be demonstrated on more than one occasion over a period of time in order to cover a variety of circumstances, cases and responsibilities, and where possible, over a number of assessment activities.