Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Enterprise network may include:
integrated network
internet
intranet
local area network(LAN)
router-based network
switch-based network
virtual LAN (VLAN)
virtual private network (VPN)
wide area network (WAN)
wireless LAN (WLAN).
Stakeholders may include:
contractor
staff
vendor.
Network fault management tools may include:
accounting and resource audits
configuration and version control
fault finding
generic and proprietary system management resources
monitoring and testing functions within device operating systems
open systems interconnection (OSI) and transmission control protocol or internet protocol (TCP/IP) models
performance
security
troubleshooting tools:
debug
netflow
network security monitor
operating system verification (show) commands
packet capture and analyser
packet sniffers
packet tracer
ping
protocol analysers
simplified network management protocol (SNMP)
Telnet.
Maintenance management processes and procedures may include:
change control
communication
identification
methodologies:
analyse
execute preferred solution
gather information
identify solution options
planning
scheduling.
Enterprise design plans and policies may include:
change logs
change-management request
configuration details
equipment inventory
equipment specifications
industry and regulatory standards
logical diagram
physical diagram
policy and procedures
reports
SLAs
templates.
Disaster recovery strategies may include:
backup
rollback.
Layer 2 and 3 switch configuration may include:
802.1q (trunking)
802.1w
access ports for the VLAN-based solution
dynamic trunking protocol (DTP)
dynamic and virtual trunking protocol operations
EtherChannel
first-hop redundancy protocol (FHRP)
general switch security
inter-switch link (ISL) for trunking
loop prevention for the VLAN based solution
multiple spanning tree protocol (MSTP)
multilayer switching
port-based access control list (PACL)
port security
private VLANS
rapid spanning tree protocol (RSTP)
spanning tree protocol (STP)
switch virtual interface (SVI)
switch supervisor redundancy
switch-to-switch connectivity for the VLAN-based solution
VLAN access control list (VACL)
VLAN trunking protocol (VTP).
Routing protocols may include:
border gateway protocol (BGP)
external border gateway protocol (EBGP)
enhanced interior gateway routing protocol (EIGRP)
first-hop redundancy protocols (FHRP):
gateway load balancing protocol (GLBP)
hot standby router protocol (HSRP)
virtual router redundancy protocol (VRRP)
open shortest path first (OSPF).
Automated address allocation may include:
automatic private IP addressing (APIPA)
dynamic host configuration protocol (DHCP)
IPv6 stateless address auto-configuration.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
analyse, document and troubleshoot a given complex network using industry methodologies and resources
develop monitoring and management plans
use networking and network fault management tools
evaluate risk assessments and minimise threats on enterprise networks.
Context of and specific resources for assessment
Assessment must ensure access to:
location where the network configuration can be implemented
routers and switches with appropriate operating systems
computers
suitable testing and analyses tools
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate preparing, installing, configuring, testing, analysing and correcting network problems
documentation of the tools and methodologies adopted by the candidate to test, analyse, network functionality and performance (system audits)
documentation of the options and justification for the selected solutions developed to address network problems
evidence of the success of the corrective measures
delivery of the revised configuration documentation of the entire network
verbal and written questioning of required knowledge.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.