Unit of competency Outline
Date retreived
21/07/2026 11:21 PM AWST
21/07/2026 11:21 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Apply effective work practices
Apply effective work practices
Unit of competency
National Code
MSAPCI102A
MSAPCI102A
State Code
W7011
W7011
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
19/10/2007
Field of Education
120599 - Employment Skills Programmes, N.e.c.
Original Release Date
19/10/2007
Nominal Hours
18
Description
This unit covers the knowledge and skills needed to apply effective work practices in an industry. It includes planning, organising and completing work, communicating effectively, working with others, solving problems and adapting to changes.
The elements of this unit should always be assessed in conjunction with other units that form part of a specified job function
Training and assessment against this competency unit must incorporate all relevant legislative requirements.
The elements of this unit should always be assessed in conjunction with other units that form part of a specified job function
Training and assessment against this competency unit must incorporate all relevant legislative requirements.
Notes
Elements and Performance Criteria
1 Plan, organise and complete daily work
- 1.1 Work instructions and priorities are identified and interpreted in consultation with supervisor
- 1.2 An appropriate work plan or daily routine is determined and mapped out
- 1.3 Materials, resources or information needed to complete work is determined, collected, and organised
- 1.4 Work tasks are completed within designated timelines, quality standards, and instructions
- 1.5 Problems that arise are dealt with in a practical, timely and appropriate manner and assistance is sought when required
- 1.6 Feedback is sought on work performance and improvements made as required
2 Communicate effectively
- 2.1 Appropriate lines of communication with supervisors, colleagues and customers are identified
- 2.2 Effective communication skills and numeracy skills are used to gather and convey information
- 2.3 Appropriate non-verbal behaviour is demonstrated
3 Work with others
- 3.1 Work roles of self and others in the workplace are identified
- 3.2 Individual responsibilities and duties to the team are undertaken in a positive manner and in a range of situations to promote cooperation and good relationships
- 3.3 Customers and colleagues who have diverse backgrounds are respected
4 Use workplace technology
- 4.1 Appropriate workplace technology is selected and used according to workplace and manufacturer's guidelines and instructions
- 4.2 Workplace technology is inspected to ensure it is not damaged and is working properly and precautions are taken to reduce risks
- 4.3 Appropriate action is taken when problems with workplace technology occur
- 4.4 Workplace technology is cared for according to workplace and manufacturer's guidelines and instructions
5 Solve work problems
- 5.1 Identify problems and develop practical or creative solutions within the scope of individual responsibility to rectify them
- 5.2 Ask for assistance from key personnel when appropriate
- 5.3 Report workplace problems as required using appropriate workplace procedures
6 Adapt to change
- 6.1 New work requirements or situations are identified, clarified and adapted to
- 6.2 A range of possible practical or creative options to deal with workplace challenges are considered
- 6.3 A willingness to be open to and trial new ideas and techniques is demonstrated
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
1. What are work instructions?
Work instructions may include:
job sheets
patterns
plans
drawings
designs
verbal directions
customer orders
2. What are effective communication skills?
Communication in the workplace may include:
listening and understanding
speaking clearly and directly
reading independently
writing to audience needs
group interaction
the chain of command in which to report
questioning to obtain information and/or clarify information and understanding
routine oral reporting
routine written reporting
participation in routine meetings in the workplace
basic recording of discussions
4. What are effective numeracy skills?
Effective numeracy skills are those which related to the job or specific task and may involve the operations of multiplication, division, addition, subtraction, percentages and/or fractions, and may include those related to:
estimates of the quantities of materials and resources required to complete a work task
money (cost, invoices, change, etc.)
volume
weight
time
length and distance
speed
area
perimeter
5. What are diverse backgrounds?
A diversity of backgrounds may include, but is not limited to different:
ages
genders
culture
personal values or beliefs
race
religion
political persuasion
6. What is workplace technology?
Workplace technology may vary widely from industry to industry and may include:
business equipment such as fax machines, telephones, photo copiers, cutting machines, cameras, voice recorders
computer technology such as laptops, PCs, digital cameras, zip drives, modems, scanners, printers
other technology such as machinery, hand tools, , lifts, security systems
7. What are precautions?
Workplace technology precautions may include:
routine checking of equipment
regular backups of data
keeping a log book of detected faults
checking that repairs have been carried out
using appropriate clothing
8. What is appropriate action?
Appropriate action may include:
contacting a supervisor, manager
contacting the manufacturer
contacting a service provider
reporting and documenting the problem
9. Who are key personnel?
Key personnel may include:
supervisor
manager
fellow colleagues
team members
10. What are workplace procedures?
Workplace procedures may include but are not limited to:
organisational policies and guidelines
common organisational practice
performance plans
OHS policies, procedures and programs
relevant legislative requirements in areas such as OHS, privacy , anti-discrimination, environmental protection, trade practices, etc
relevant licence requirements and related regulations
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
1. What are work instructions?
Work instructions may include:
job sheets
patterns
plans
drawings
designs
verbal directions
customer orders
2. What are effective communication skills?
Communication in the workplace may include:
listening and understanding
speaking clearly and directly
reading independently
writing to audience needs
group interaction
the chain of command in which to report
questioning to obtain information and/or clarify information and understanding
routine oral reporting
routine written reporting
participation in routine meetings in the workplace
basic recording of discussions
4. What are effective numeracy skills?
Effective numeracy skills are those which related to the job or specific task and may involve the operations of multiplication, division, addition, subtraction, percentages and/or fractions, and may include those related to:
estimates of the quantities of materials and resources required to complete a work task
money (cost, invoices, change, etc.)
volume
weight
time
length and distance
speed
area
perimeter
5. What are diverse backgrounds?
A diversity of backgrounds may include, but is not limited to different:
ages
genders
culture
personal values or beliefs
race
religion
political persuasion
6. What is workplace technology?
Workplace technology may vary widely from industry to industry and may include:
business equipment such as fax machines, telephones, photo copiers, cutting machines, cameras, voice recorders
computer technology such as laptops, PCs, digital cameras, zip drives, modems, scanners, printers
other technology such as machinery, hand tools, , lifts, security systems
7. What are precautions?
Workplace technology precautions may include:
routine checking of equipment
regular backups of data
keeping a log book of detected faults
checking that repairs have been carried out
using appropriate clothing
8. What is appropriate action?
Appropriate action may include:
contacting a supervisor, manager
contacting the manufacturer
contacting a service provider
reporting and documenting the problem
9. Who are key personnel?
Key personnel may include:
supervisor
manager
fellow colleagues
team members
10. What are workplace procedures?
Workplace procedures may include but are not limited to:
organisational policies and guidelines
common organisational practice
performance plans
OHS policies, procedures and programs
relevant legislative requirements in areas such as OHS, privacy , anti-discrimination, environmental protection, trade practices, etc
relevant licence requirements and related regulations
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm appropriate knowledge and skills to:
interpret and plan own work activities
complete work activities in collaboration with others in accordance with instructions, procedures and applicable regulations
communicate effectively in the course of work activities
carryout basic calculations required to complete work activities
apply relevant ethical practices and codes of practice in the course of work activities
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Consistently shows evidence of application of relevant workplace procedures, policies, instructionsand regulations
Action is taken promptly to report and/or rectify any problems in accordance with workplace procedures
Recognises and adapts appropriately to cultural differences in the workplace, including modes of behaviour and interactions among staff and others(
Work is completed systematically with required attention to detail without damage to goods, equipment or personnel
Context of assessment
Assessment of this unit must be carried out or managed by a registered training organisation and must include an undertaking of a range of different work tasks within reasonable workplace timeframes which includes participation in various, typical workplace communication situations and use a range of workplace technologies.
Assessment of knowledge must be conducted through appropriate written/oral examinations.
Appropriate practical assessment must occur:
in suitable simulations of a work environment organised by the registered training organisation, and/or
in an appropriate workplace
within reasonable workplace timeframes
Specific resources required for assessment
Access is required to opportunities and appropriate resources to either:
carry out a range of suitably simulated practical and knowledge assessments that demonstrate the skills and knowledge to work effectively (usually as part of a holistic assessment involving other competency units)
participate in actual workplace activities that demonstrate the skills and knowledge to work effectively
access to a range of workplace technologies such as computers, fax machines, telephones, photocopiers and the like
The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm appropriate knowledge and skills to:
interpret and plan own work activities
complete work activities in collaboration with others in accordance with instructions, procedures and applicable regulations
communicate effectively in the course of work activities
carryout basic calculations required to complete work activities
apply relevant ethical practices and codes of practice in the course of work activities
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Consistently shows evidence of application of relevant workplace procedures, policies, instructionsand regulations
Action is taken promptly to report and/or rectify any problems in accordance with workplace procedures
Recognises and adapts appropriately to cultural differences in the workplace, including modes of behaviour and interactions among staff and others(
Work is completed systematically with required attention to detail without damage to goods, equipment or personnel
Context of assessment
Assessment of this unit must be carried out or managed by a registered training organisation and must include an undertaking of a range of different work tasks within reasonable workplace timeframes which includes participation in various, typical workplace communication situations and use a range of workplace technologies.
Assessment of knowledge must be conducted through appropriate written/oral examinations.
Appropriate practical assessment must occur:
in suitable simulations of a work environment organised by the registered training organisation, and/or
in an appropriate workplace
within reasonable workplace timeframes
Specific resources required for assessment
Access is required to opportunities and appropriate resources to either:
carry out a range of suitably simulated practical and knowledge assessments that demonstrate the skills and knowledge to work effectively (usually as part of a holistic assessment involving other competency units)
participate in actual workplace activities that demonstrate the skills and knowledge to work effectively
access to a range of workplace technologies such as computers, fax machines, telephones, photocopiers and the like
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| 45402 | MANPCI102A | Apply Effective Work Practices | Module |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AXO27 | MSMPCI102 | Apply effective work practices | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W322 | MSA10107 | Certificate I in Manufacturing (Pathways) | Qualification |