Unit of competency Outline

Date retreived
22/07/2026 11:45 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Maintain website information standards

Maintain website information standards

Unit of competency
National Code
ICTICT407
State Code
AUU43
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
020305 - Systems Analysis And Design
Original Release Date
16/09/2015
Nominal Hours
20
Description
This unit describes the skills and knowledge required to publish new content and establish and maintain the accuracy and usability of current content on client websites. It applies to individuals working in the web area who provide support in small to medium enterprises (SMEs).No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare and publish organisational content and information required by industry for website
  • 1.1 Validate organisational information and seek approval prior to uploading to a website
  • 1.2 Ensure specific details of the organisation are made available on the website
  • 1.3 Ensure privacy, security and liability statements are correctly displayed on the website and conform to legislative requirements and web development standards
  • 1.4 Develop and make available organisational information
2. Provide navigation links and payment information
  • 2.1 Ensure website users have navigation links to access appropriate information, regardless of where they are located within the website
  • 2.2 List various payment options on the website
3. Ensure disclosure of policies and services
  • 3.1 Present a clear website statement outlining charges
  • 3.2 Present warranty information on appropriate screen, prior to finalising orders
  • 3.3 Provide after-sales support and services information, and direct the website user to its location
  • 3.4 Ensure website contains policies regarding cancellations, returns and refunds, and associated conditions
4. Communicate product or service conditions and notifications
  • 4.1 Ensure appropriate screens display limitations and legislative restrictions on who or where goods and services will be sold or shipped to
  • 4.2 Ensure the website provides facilities to confirm orders and cancellations as quickly as possible
  • 4.3 Ensure website provides facilities to communicate to client with minimum delay, details of orders, hold-ups or errors with ordered or cancelled goods or services, information about changed costs or adjustments, and expected date of arrival
5. Ensure customer service support
  • 5.1 Explain service standards and make them available to all potential and current website users
  • 5.2 Ensure website users have a method for providing feedback on aspects of information held on the website
  • 5.3 Ensure acknowledgements of complaints are transmitted to website users lodging complaints, with a description of what will take place within the organisation to address issues raised
No information
No information
Replaces
State Code National Code Title Type
D7869 ICAICT407A Maintain website information standards Unit of competency
Replaced By
State Code National Code Title Type
OBU23 ICTICT434 Maintain website information standards Unit of competency