Unit of competency Outline

Date retreived
24/07/2026 5:46 AM AWST

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Use oral communication skills to facilitate complex workplace team interactions

Use oral communication skills to facilitate complex workplace team interactions

Unit of competency
National Code
FSKOCM011
State Code
OBK81
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
14/11/2019
View on TGA
State Implementation and Classification
Approved Date
30/01/2020
Field of Education
100707 - Verbal Communication
Original Release Date
30/01/2020
Nominal Hours
15
Description
This unit describes the skills and knowledge required to use oral communication skills to facilitate complex workplace team interactions, such as leading group discussions, negotiating agreed outcomes, explaining workplace procedures, or exploring workflow issues. An individual performing these tasks works independently and initiates and uses support from a range of established resources.This unit applies to individuals who use, or are preparing to use, oral communication skills to complete workplace activities. This includes existing workers and individuals preparing for employment through vocational education and training. This unit should be integrated and contextualised with vocational training to support achievement of vocational competency.This unit is aligned to, but does not fully address, the Australian Core Skills Framework (ACSF) oral communication core skill indicators .07 and .08 at level 4 in the workplace and employment domain of communication.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Plan to facilitate complex workplace team interaction
  • 1.1 Identify the purpose and context of team interaction
  • 1.2 Identify participants required for interaction and appropriate register of communication
  • 1.3 Identify required outcome of team interaction
  • 1.4 Identify information relevant to exchange and plan interaction
2. Facilitate workplace team interaction
  • 2.1 Use oral communication strategies to engage team
  • 2.2 Interact using appropriate grammar, vocabulary and pronunciation
  • 2.3 Use and respond to non-verbal communication strategies to guide and influence the effectiveness of interaction
  • 2.4 Monitor effectiveness of interaction and make adjustments to oral communication strategies as required
3. Review performance
  • 3.1 Seek feedback on oral communication and interactional strategies used
  • 3.2 Review effectiveness of the facilitation to meet identified workplace purpose
  • 3.3 Critically reflect on own performance and develop strategies for improvement
No information
No information
Replaces
State Code National Code Title Type
WG327 FSKOCM11 Use oral communication skills to faciltate workplace teams Unit of competency
State Code National Code Title Type
BEZ5 FSK20119 Certificate II in Skills for Work and Vocational Pathways Qualification