Unit of competency Outline
Date retreived
23/07/2026 1:59 AM AWST
23/07/2026 1:59 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Hire and sell video and DVD products and services
Hire and sell video and DVD products and services
Unit of competency
National Code
SIRRRPK013A
SIRRRPK013A
State Code
S6096
S6096
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
10/06/2008
Field of Education
080501 - Sales
Original Release Date
10/06/2008
Nominal Hours
35
Description
This unit describes the performance outcomes, skills and knowledge required to recommend and provide advice on movie and game products to customers and administer movie and game hire.
Notes
Elements and Performance Criteria
1. Research store product range.
- 1.1.Develop product knowledge by accessing relevant sources of information.
- 1.2.Research comparisons between products, according to product information.
- 1.3.Demonstrate accurate operation and use of store products.
2. Recommend video and DVD products and accessories.
- 2.1.Apply product knowledge to advise customers and other staff members on available product range.
- 2.2.Provide accurate information to customers according to legislative requirements.
3. Advise on membership.
- 3.1.Convey membership application terms and conditions to customer.
- 3.2.Maintain security of customer details, according to legislative requirements and store policy and procedures.
- 3.3.Check membership details for restricted access prior to rental, according to legislative requirements and store policy.
4. Apply store video hire and return procedures.
- 4.1.Visually inspect movie and game media for damage prior to hire.
- 4.2.Complete movie and game hire procedure, according to store policy.
- 4.3.Request proof of age and refuse hire, if applicable, according to legislative requirements and store policy.
- 4.4.Acknowledge movie and game returns and accurately update customer details on record system according to store procedures.
- 4.5.Visually inspect returned movie and game media for damage and rewind videos if required.
- 4.6.Replace damaged or torn covers and slicks as required.
- 4.7.Remove faulty or damaged stock from circulation according to store procedures.
- 4.8.File returned movies and games or replace on for hire displays according to store policy.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Product knowledge may include:
new trends in home entertainment media
genres and themes of movies and games
new releases
directors
actors
price
country of manufacture
media format
performance efficiency
safety features
care and maintenance requirements
movie and game availability
movie and game type and content
censors classification.
Relevant sources of information may include:
video source directories
store product manuals
supplier and distributor preview DVDs, clips and samples
supplier and distributor brochures
customer reports and recommendations
press, television, radio or online reviews.
Customers may include:
new or repeat contacts
external and internal contacts
customers with routine or special requests
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.
Staff members may include:
new or existing staff
full-time, part-time, casual or contract staff
people with varying levels of language and literacy
people from a range of cultural, social and ethnic backgrounds.
Product range may include:
video and DVD movies for sale or hire
video and television accessories
blank videotapes and DVDs
video and computer games
games consoles for sale or hire
music CDs
confectionery
promotional products
value bundles.
Legislative requirements may include:
censorship and copyright legislation
customs regulations
X and R rated licensing requirements
privacy laws
censorship classification
sale of second-hand goods
consumer law
Trade Practices and Fair Trading Acts.
Terms and conditions may include:
due dates for return of rented items
late charges
use of cards by unauthorised persons.
Store policy and procedures with regard to:
hiring and selling home entertainment media
interaction with customers
maintenance and repair of damaged stock
replacement of stock for display and filing.
Visually inspect may include checking for:
tape rewind
heat damage, casing warped
scratches, damage and breakage
security seals where applicable.
Display categories for stock may include:
media type, e.g. DVD, videotape or game
series
themes
release date
special promotions
actor or director
duration of loan.
Product knowledge may include:
new trends in home entertainment media
genres and themes of movies and games
new releases
directors
actors
price
country of manufacture
media format
performance efficiency
safety features
care and maintenance requirements
movie and game availability
movie and game type and content
censors classification.
Relevant sources of information may include:
video source directories
store product manuals
supplier and distributor preview DVDs, clips and samples
supplier and distributor brochures
customer reports and recommendations
press, television, radio or online reviews.
Customers may include:
new or repeat contacts
external and internal contacts
customers with routine or special requests
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.
Staff members may include:
new or existing staff
full-time, part-time, casual or contract staff
people with varying levels of language and literacy
people from a range of cultural, social and ethnic backgrounds.
Product range may include:
video and DVD movies for sale or hire
video and television accessories
blank videotapes and DVDs
video and computer games
games consoles for sale or hire
music CDs
confectionery
promotional products
value bundles.
Legislative requirements may include:
censorship and copyright legislation
customs regulations
X and R rated licensing requirements
privacy laws
censorship classification
sale of second-hand goods
consumer law
Trade Practices and Fair Trading Acts.
Terms and conditions may include:
due dates for return of rented items
late charges
use of cards by unauthorised persons.
Store policy and procedures with regard to:
hiring and selling home entertainment media
interaction with customers
maintenance and repair of damaged stock
replacement of stock for display and filing.
Visually inspect may include checking for:
tape rewind
heat damage, casing warped
scratches, damage and breakage
security seals where applicable.
Display categories for stock may include:
media type, e.g. DVD, videotape or game
series
themes
release date
special promotions
actor or director
duration of loan.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
continually updates and applies product knowledge to provide comprehensive advice to customers and staff, including accessing information
consistently applies store policy and procedures and industry codes of practice in regard to sales and customer service procedures
advises customers and informs sales team members of types and features of store range of movie and game products and services, including videos and DVDs, video games, music CDs, equipment and accessories
advises on and administrates store membership requirements
demonstrates correct administration of product hire and return procedures according to store policy.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail work environment
relevant sources of product information
relevant documentation, such as:
store policy and procedures manuals
relevant legislation and industry codes of practice
an appropriate range of movie and game products and services
a range of customers with different requirements.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
third-party reports from a supervisor
customer feedback
written or verbal questioning to assess knowledge and understanding
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
continually updates and applies product knowledge to provide comprehensive advice to customers and staff, including accessing information
consistently applies store policy and procedures and industry codes of practice in regard to sales and customer service procedures
advises customers and informs sales team members of types and features of store range of movie and game products and services, including videos and DVDs, video games, music CDs, equipment and accessories
advises on and administrates store membership requirements
demonstrates correct administration of product hire and return procedures according to store policy.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail work environment
relevant sources of product information
relevant documentation, such as:
store policy and procedures manuals
relevant legislation and industry codes of practice
an appropriate range of movie and game products and services
a range of customers with different requirements.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
third-party reports from a supervisor
customer feedback
written or verbal questioning to assess knowledge and understanding
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| N0729 | WRRSS14B | Hire and sell video products and services | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J147 | SIR30212 | Certificate III in Retail Operations | Qualification |
| J154 | SIR30312 | Certificate III in Retail Supervision | Qualification |