Unit of competency Outline

Date retreived
22/07/2026 8:23 AM AWST

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Manage project communications

Manage project communications

Unit of competency
National Code
BSBPMG507A
State Code
D0935
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
10/03/2009
View on TGA
State Implementation and Classification
Approved Date
05/11/2014
Field of Education
080315 - Project Management
Original Release Date
05/11/2014
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to link people, ideas and information at all stages in the project life cycle. Project communications management ensures the timely and appropriate generation, collection, dissemination, storage and disposal of project information through formal structures and processes.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Plan communications processes
  • 1.1. Identify, document and analyse information requirements, with input from stakeholders and guidance from a higher project authority, as the basis for communications planning
  • 1.2. Develop, within delegated authority, an agreed communications management plan to ensure clarity of understanding and achievement of project objectives throughout the project life cycle
  • 1.3. Establish and maintain designated project management information system (PMIS) to ensure the quality, validity, timeliness and integrity of information and communication
2. Manage project information
  • 2.1. Manage the generation, gathering, storage, retrieval, analysis and dissemination of information by project staff and stakeholders within established systems and procedures to aid decision making processes throughout the project life cycle
  • 2.2. Implement, modify, monitor and control designated information validation processes to optimise quality and accuracy of data
  • 2.3. Implement and maintain agreed communication networks between project staff, client and other stakeholders to ensure effective communications at appropriate levels throughout the project life cycle
  • 2.4. Identify communication and information management system problems and report them to a higher project authority
3. Assess communications management outcomes
  • 3.1. Conduct finalisation activities to ensure agreed ownership of, and responsibility for, information collected
  • 3.2. Review project outcomes to determine the effectiveness of management information and communications processes and procedures
  • 3.3. Identify and document lessons learned and recommended improvements, and pass on to higher project authority for application in future projects
be conducted routinely or as changing circumstances dictate
be done independently within broad guidance or by taking the lead of a team
involve consultation with other project members, teams and internal stakeholders
involve the selection, use and supervision of appropriate communications management methods and tools
take into account internal organisational change and external environmental change

complex computer-based systems
modified systems to cater for unique project requirements
simple manual systems

client organisation and end users
formal networks
informal networks
organisation's communication networks
specific networks

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

development and implementation of a range of project communications that facilitate effective outcomes for multiple complex projects
knowledge of the place of communications within the project life cycle.

Context of and specific resources for assessment

Assessment must ensure:

access to project communication documentation
consideration of feedback from project team members and other stakeholders as to how effectively communication was managed.

Method of assessment

A range of assessment methods should be used to assess practical skill and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
oral or written questioning to assess knowledge of strategies for managing project communications and their application to different situations
analysis of responses in addressing case studies and scenarios which present project communication management issues and problems
observation of performance in role plays which demonstrate communication skills
evaluation of communications management plan
review of identification and reporting of communication and information management system problems.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other units from the Diploma of Project Management.

Replaces
State Code National Code Title Type
C7064 BSBPM507A Manage project communications Unit of competency
Replaced By
State Code National Code Title Type
WG103 BSBPMG516A Manage project information and communication Unit of competency