Unit of competency Outline

Date retreived
22/07/2026 5:06 PM AWST

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Establish client celebrancy needs

Establish client celebrancy needs

Unit of competency
National Code
CHCCEL002
State Code
AWB48
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
08/12/2015
View on TGA
State Implementation and Classification
Approved Date
04/05/2016
Field of Education
090999 - Law, N.e.c.
Original Release Date
04/05/2016
Nominal Hours
60
Description
This unit describes the skills and knowledge required to establish the client-celebrant relationship, work with the client to identify their needs, and then match celebrancy services to those needs. It does not address the specific additional legal requirements for marriage celebrancy, which are found in separate units.This unit applies to celebrants.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Establish client celebrant relationship
  • 1.1 Access and use facilities and resources required for client interviews
  • 1.2 Use interpersonal skills that establish rapport and promote positive participation of clients
  • 1.3 Respect and support client interests, rights and decision-making
  • 1.4 Explain the role of both celebrant and client in the development and delivery of the ceremony
2. Clarify client needs
  • 2.1 Gather and record information about client needs and preferences using interviewing skills
  • 2.2 Share information about the significance of ceremony and the role and purpose of different ceremony components
  • 2.3 Assist clients to identify ways to express and strengthen their values, ideals and relationships through ceremony by providing information, advice, resources and support
  • 2.4 Recognise, respect and respond to individual differences and preferences
  • 2.5 Review potential venues or settings in consultation with clients, advising of issues relating to preferred setting
  • 2.6 Identify when client needs fall outside the scope of individual practice or the celebrancy role, and refer client to other services
  • 2.7 Use negotiation and conflict resolution skills to identify and resolve differences with the clients and to deal with difficult situations.
3. Match services to client needs
  • 3.1 Identify services from the range of services offered that may match client needs
  • 3.2 Provide clear, comprehensive and accurate details and options about services
  • 3.3 Use a client-centred approach to work with the client and assist them to review different options, services and features
  • 3.4 Negotiate and agree the scope and nature of celebrancy services to be provided
  • 3.5 Discuss and agree in writing ongoing contact arrangements with client and others involved in the celebrancy service provided
4. Complete administrative tasks
  • 4.1 Create a mutually agreeable documented service contract with the client detailing fees and other relevant terms and conditions in writing
  • 4.2 Complete client documentation and invoicing in accordance with practice administration procedures
  • 4.3 Maintain client confidentiality and privacy according to legal and ethical requirements for record keeping
  • 4.4 Manage and securely maintain client documentation relating to the ceremony and communications with the client according to legal and ethical requirements
5. Obtain feedback from clients in relation to their celebrancy services
  • 5.1 Seek client feedback and use feedback to continuously improve service
  • 5.2 Maintain relationship where appropriate with client and or guests for offering future professional celebrancy services
No information
No information
Replaces
State Code National Code Title Type
D2265 CHCCEL406A Identify and address client needs in a celebrancy role Unit of competency
State Code National Code Title Type
AYY1 CHC41015 Certificate IV in Celebrancy Qualification