Elements and Performance Criteria

Collaboration around monitoring the use of the service and developing and evaluating strategies may involve:
Management
Parents
Community representatives
Funding bodies
Government bodies including regulatory bodies
Advocacy organisations

The service may be promoted by:
Written material
Word of mouth
Local media such as newspapers, radio referral agents

Barriers to participation may include
Physical and distance barriers
Attitudinal barriers within the service
Social and cultural expectations
Expectations of parents or children
Isolation
Lack of knowledge of available services

Information may be obtained directly by:
Interview
Phone
Letter

Or indirectly by:
Information provided by referral agent
Information provided by family members or other persons representing them.

Feedback processes may involve:
Families
Community representatives
Children
Advocates

Critical aspects of assessment:
Capacity to critical analyse all aspects of service delivery in the light of client needs, community values and philosophical framework of service delivery

Essential knowledge:
Up to date knowledge of the funding program guidelines
Up to date knowledge of the organisation's guidelines for service eligibility
The social and political context of child care services
Other services available within the local community and the eligibility criteria of these
Consumer perspectives on service provision and access to services
Complaints and appeal procedures
Knowledge of the potential users of the service considering cultural backgrounds, social circumstances, range of abilities and disabilities
Circumstances which lead to a child and family being eligible and having priority for service
Circumstances might exclude a person from service
If a person is assessed as ineligible to use the service other options are developed with them
Social justice philosophy and principles
Relevant legislation eg. Anti discrimination, Disability Act, State/Territory regulations
Organisational standards, policies and procedures

Essential skills:
Interviewing skills
Can outline the rationale for the eligibility criteria and can relate these criteria to the potential client group in the community
Skill in gathering sufficient breadth and depth of information to make a fair decision
Problem solving developing alternatives
Negotiation skills

Resource implications:

Assessment requires access to a range of opportunities defined in the Range of Variables. This includes:

A childcare workplace
Access to children's services, resources and equipment
Access to the local environment

Context of assessment:
This unit could be assessed either on the job or off the job through an appropriate workplace simulation for a range of age groups, a range of conditions over a number of assessment situations