Unit of competency Outline

Date retreived
21/07/2026 11:36 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Apply point-of-sale handling procedures

Apply point-of-sale handling procedures

Unit of competency
National Code
SIRXCCS001A
State Code
S6112
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
11/11/2010
View on TGA
State Implementation and Classification
Approved Date
15/07/2014
Field of Education
080501 - Sales
Original Release Date
15/07/2014
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to operate point-of-sale equipment, apply store policy and procedures to a range of transactions, interact with customers, and package or wrap an item for transportation.
Notes
Elements and Performance Criteria
1 Operate point-of-sale equipment.
  • 1.1 Operate point-of-sale equipment according to design specifications.
  • 1.2 Open and close point-of-sale terminal according to store policy and procedures.
  • 1.3 Clear point-of-sale terminal and transfer tender according to store procedure.
  • 1.4 Handle cash according to store security procedures.
  • 1.5 Maintain supplies of change in point-of-sale terminal according to store policy.
  • 1.6 Attend active point-of-sale terminals according to store policy.
  • 1.7 Complete records for transaction errors according to store policy.
  • 1.8 Maintain adequate supplies of dockets, vouchers and point-of-sale documents.
  • 1.9 Inform customers of delays in the point-of-sale operation.
2 Use numbers in the workplace.
  • 2.1 Accurately list a range of possible retail workplace numerical problems.
  • 2.2 Collect numerical information from various sources and calculate accurately with or without the use of a calculator.
3 Perform point-of-sale transactions.
  • 3.1 Complete point-of-sale transactions according to store policy.
  • 3.2 Identify and apply store procedures in respect of cash and non-cash transactions.
  • 3.3 Identify and apply store procedures in regard to exchanges and returns.
  • 3.4 Move goods through point-of-sale area efficiently and with attention to fragility and packaging.
  • 3.5 Accurately enter information entered into point-of-sale equipment.
  • 3.6 State price or total and amount of cash received verbally to customer.
  • 3.7 Tender correct change.
4 Complete sales.
  • 4.1 Complete customer order forms, invoices and receipts accurately.
  • 4.2 Accurately identify and process customer delivery requirements according to set timeframes.
  • 4.3 Process sales transactions or direct customers to point-of-sale terminals according to store policy without undue delay.
5 Wrap and pack goods.
  • 5.1 Maintain and request adequate supplies of wrapping and packaging materials.
  • 5.2 Select appropriate wrapping or packaging material.
  • 5.3 Wrap merchandise neatly and effectively where required.
  • 5.4 Pack items safely to avoid damage in transit, and attach labels where required.
  • 5.5 Arrange transfer of merchandise for parcel pick-up or other delivery methods if required.
cash register
cash drawer
scanner
EFTPOS terminal
electronic scales
security tagging
numerical display board.

operation of point-of-sale equipment
security
sales transactions
handling techniques of stock
financial transactions
cash handling.

order forms
lay-by slips
credit slips
product return slips
message pads
promotional materials.

new or repeat contacts
internal and external contacts
customers with routine or special requests
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.

calculations of cash amounts and change
addition and subtraction
multiplication and division
percentages
measurement
estimation of quantities.

EFTPOS
cheques
travellers cheques
credit cards and store cards
smart cards
lay-by
returns
exchanges
gift vouchers.

boxes
bags
paper
bubble wrap
gift wrapping
adhesive tape
ribbon
string.

parcel pick-up
post or express post
courier
freight
domestic or international delivery.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

consistently operates point-of-sale equipment according to manufacturer instructions and store policy and procedures
consistently applies store policy and procedures in regard to cash handling and point-of-sale transactions
interprets, calculates and records numerical information accurately
processes sales transaction information responsibly and accurately according to store policy and procedures
constantly applies store policy and procedures in regard to the handling, packing, wrapping and delivery of goods or merchandise.

Context of and specific resources for assessment

Assessment must ensure access to:

a real or simulated work environment

relevant documentation, such as:

stock, inventory and price lists
financial transaction dockets and slips
lay-by, credit and product return slips
store policy and procedures manuals
a range of point-of-sale equipment.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace
a role play
third-party reports from a supervisor
customer feedback
answers to questions about specific skills and knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIRXRSK001A Minimise theft
SIRXCCS002A Interact with customers
SIRXINV001A Perform stock control procedures
SIRXFIN001A Balance point-of-sale terminal.

Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.

Replaces
State Code National Code Title Type
N0667 WRRCS2B Apply point of sale handling procedures Unit of competency
Replaced By
State Code National Code Title Type
WD947 SIRXCCS201 Apply point-of-sale handling procedures Unit of competency